Sales Support Specialist
HC Forklift America Corp, Rock Hill, SC, United States
Careers at HC Forklift America Corporation
Why Join Us ?
HC Forklift America Corporation, a subsidiary of Hangcha Group is based in Charlotte, North Carolina. We offer a full line of innovative and reliable material handling equipment. Founded in 1956, Hangcha Group is now ranked 8th on the list of top global material handling equipment manufacturers. Ourhard-working 4,100 employees, across the globe, are one main reason we can claim this rank. We invest in our employees and offer a positive work environment where employees can cultivate their careers and enjoy a diverse company culture. In addition, we offer some of the best benefits and compensation packages in the industry. When employeescome on board, they are joining HC Forklift America Corporation.
Benefits and Compensation
We offer competitive starting wages, with significant incentive compensation and annual earnings potential based upon your role. We’re proud to provide employees with some of the best benefits in our industry and we’re committed to keeping them affordable. This allows our employees to keep more of their paycheck. For example, we offer benefits that cost employees nothing out of their paychecks. The employee-only premium is offered at zero cost to them. This includes medical, dental, vision, and a $25,000 life insurance policy. In addition, we offer term and whole life insurance, cancer, critical illness, accident, accidental death and dismemberment insurance, and coverage for the employee’s family at an additional cost. We also offer optional health & wellness benefits. Inclusive Workplace We promote an inclusive workplace where each and every person is valued and empowered to bring their best ideas, helping us better serve our dealers and make an impact in our communities. No matter your background, identity, or beliefs, we welcome you to explore a career with us. We celebrate our employees’ unique skills, backgrounds, and perspectives, and we want each team member to feel heard and appreciated. This not only enables employees to fulfill their career aspirations but also enables us to achieve business success and empower the communities we serve. Current Job Openings Whether you’re a professional in thematerial handling industry looking to take your career to the next level or a fresh college graduate just getting started, we offer unparalleled opportunities for growth and advancement. Click on the job listings below to see if there are any opportunities that you’d like to apply for. Location:
Rock Hill, SC
Job Id: 214 # of Openings: 0 Job Title:
Sales Support Specialist Department: Operations Reports To: Operations Manager – Warehouse and Order Processing Job Type: Full-Time Onsite, Salaried Exempt Position Summary
The Sales Support Specialist is responsible for managing the accurate and timely processing of customer orders and invoices. This role supports internal sales, procurement, and operations teams by ensuring efficient order workflows, verifying order accuracy, and maintaining invoicing integrity. This position also serves as a liaison between the dealer and internal Hangcha teams on the supporting sales/order processes. While not a direct sales role, this position plays a critical part in helping to drive customer satisfaction and operational excellence through precise execution and cross-functional coordination. Key Responsibilities
Manage the sales order process from entry through fulfillment, ensuring accuracy, completeness, and timeliness Process and verify customer orders in collaboration with the sales team to ensure all order details, including pricing, terms, and specifications, are accurate Coordinate closely with the procurement team to ensure accurate and timely placement of factory orders aligned with customer requirements Oversee the end-to-end invoicing process, including generating, reviewing, and distributing invoices Monitor order and invoicing workflows to ensure compliance with company policies and customer requirements Investigate and resolve invoicing discrepancies, billing issues, and customer inquiries in a timely manner Collaborate with accounting and finance teams to support accurate billing, revenue recognition, and reconciliation Review orders and invoices for accuracy, including pricing, deductions, taxes, and shipping details Identify and support process improvements to enhance efficiency and reduce errors in order entry and invoicing Track and maintain key performance metrics such as order accuracy and processing timelines Ensure compliance with internal controls, audit requirements, and company policies Coordinate with sales, customer service, warehouse, logistics, and procurement teams to resolve order-related issues Assist with system updates, testing, and optimization related to order management and invoicing systems Required Qualifications
1-3+ years of experience in order processing, billing, or sales support coordination Strong experience with invoicing, billing systems, order processing, and sales support processes Proficiency in ERP systems (e.g., SAP, Oracle, NetSuite) and Microsoft Excel Excellent attention to detail, particularly with financial and order data Strong organizational, communication, and problem-solving skills Ability to manage multiple priorities in a fast-paced, detail-oriented environment Preferred Qualifications
Associate’s degree in business administration, supply chain, or related field (or equivalent experience) Experience within the material handling, heavy equipment, or industrial truck industries is a big plus Hands-on experience with SAP HANA and OA Salary Range:
$50,000-$55,000 (based on experience and qualifications) Benefits Include:
Medical, Dental, and Vision insurance 401(k) with company match Paid Time Off (PTO) and Paid Holidays Employee Assistance Program (EAP)
Additional Information
This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.
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We offer competitive starting wages, with significant incentive compensation and annual earnings potential based upon your role. We’re proud to provide employees with some of the best benefits in our industry and we’re committed to keeping them affordable. This allows our employees to keep more of their paycheck. For example, we offer benefits that cost employees nothing out of their paychecks. The employee-only premium is offered at zero cost to them. This includes medical, dental, vision, and a $25,000 life insurance policy. In addition, we offer term and whole life insurance, cancer, critical illness, accident, accidental death and dismemberment insurance, and coverage for the employee’s family at an additional cost. We also offer optional health & wellness benefits. Inclusive Workplace We promote an inclusive workplace where each and every person is valued and empowered to bring their best ideas, helping us better serve our dealers and make an impact in our communities. No matter your background, identity, or beliefs, we welcome you to explore a career with us. We celebrate our employees’ unique skills, backgrounds, and perspectives, and we want each team member to feel heard and appreciated. This not only enables employees to fulfill their career aspirations but also enables us to achieve business success and empower the communities we serve. Current Job Openings Whether you’re a professional in thematerial handling industry looking to take your career to the next level or a fresh college graduate just getting started, we offer unparalleled opportunities for growth and advancement. Click on the job listings below to see if there are any opportunities that you’d like to apply for. Location:
Rock Hill, SC
Job Id: 214 # of Openings: 0 Job Title:
Sales Support Specialist Department: Operations Reports To: Operations Manager – Warehouse and Order Processing Job Type: Full-Time Onsite, Salaried Exempt Position Summary
The Sales Support Specialist is responsible for managing the accurate and timely processing of customer orders and invoices. This role supports internal sales, procurement, and operations teams by ensuring efficient order workflows, verifying order accuracy, and maintaining invoicing integrity. This position also serves as a liaison between the dealer and internal Hangcha teams on the supporting sales/order processes. While not a direct sales role, this position plays a critical part in helping to drive customer satisfaction and operational excellence through precise execution and cross-functional coordination. Key Responsibilities
Manage the sales order process from entry through fulfillment, ensuring accuracy, completeness, and timeliness Process and verify customer orders in collaboration with the sales team to ensure all order details, including pricing, terms, and specifications, are accurate Coordinate closely with the procurement team to ensure accurate and timely placement of factory orders aligned with customer requirements Oversee the end-to-end invoicing process, including generating, reviewing, and distributing invoices Monitor order and invoicing workflows to ensure compliance with company policies and customer requirements Investigate and resolve invoicing discrepancies, billing issues, and customer inquiries in a timely manner Collaborate with accounting and finance teams to support accurate billing, revenue recognition, and reconciliation Review orders and invoices for accuracy, including pricing, deductions, taxes, and shipping details Identify and support process improvements to enhance efficiency and reduce errors in order entry and invoicing Track and maintain key performance metrics such as order accuracy and processing timelines Ensure compliance with internal controls, audit requirements, and company policies Coordinate with sales, customer service, warehouse, logistics, and procurement teams to resolve order-related issues Assist with system updates, testing, and optimization related to order management and invoicing systems Required Qualifications
1-3+ years of experience in order processing, billing, or sales support coordination Strong experience with invoicing, billing systems, order processing, and sales support processes Proficiency in ERP systems (e.g., SAP, Oracle, NetSuite) and Microsoft Excel Excellent attention to detail, particularly with financial and order data Strong organizational, communication, and problem-solving skills Ability to manage multiple priorities in a fast-paced, detail-oriented environment Preferred Qualifications
Associate’s degree in business administration, supply chain, or related field (or equivalent experience) Experience within the material handling, heavy equipment, or industrial truck industries is a big plus Hands-on experience with SAP HANA and OA Salary Range:
$50,000-$55,000 (based on experience and qualifications) Benefits Include:
Medical, Dental, and Vision insurance 401(k) with company match Paid Time Off (PTO) and Paid Holidays Employee Assistance Program (EAP)
Additional Information
This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.
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