Customer Service Representative II

The Chefs' Warehouse - - Responsibilities: Handle complex customer inquiries, escalations, and high-priority accounts; Manage advanced order scenarios, including modifications, shortages, credits, RMAs, refunds, and delivery issues; Mentor CSR I team members and onboarding; Proactively communicate order status, shortages, and service impacts to Sales and internal stakeholders; Identify recurring issues and assist with process improvements