Customer Service Representative
Revere Staffing Partners, Haverhill, MA, United States
Our client is looking for a Customer Service Representative to add to their team. Responsible for managing customer relationships and handling requests including order entry, order status updates, sample coordination, shipment tracking, and follow-up on open items.
Apply below after reading through all the details and supporting information regarding this job opportunity.
Key Responsibilities: Maintain strong relationships with assigned customer accounts Process and acknowledge customer orders within 24–48 hours Respond to inquiries via phone, email, and other channels accurately and promptly Provide proactive updates on order status and shipment tracking Coordinate sample requests and support sales team needs Communicate issues or concerns related to orders, accounts, or projects Participate in internal meetings and support cross-functional teams (production, engineering, etc.) Track project timelines and keep stakeholders informed Prioritize tasks effectively while maintaining open communication with internal teams Follow all safety policies and complete required training Qualifications: High school diploma or GED required 2+ years of customer service experience (manufacturing preferred) Familiarity with ERP/MRP systems is a xywuqvp plus Proficiency in Microsoft Office (Excel, Outlook, Teams) Strong communication, organization, and problem-solving skills Ability to multitask and manage time effectively Detail-oriented and team-focused Work Environment: Office and manufacturing setting May involve extended computer use and occasional exposure to noise, dust, and fumes
Apply below after reading through all the details and supporting information regarding this job opportunity.
Key Responsibilities: Maintain strong relationships with assigned customer accounts Process and acknowledge customer orders within 24–48 hours Respond to inquiries via phone, email, and other channels accurately and promptly Provide proactive updates on order status and shipment tracking Coordinate sample requests and support sales team needs Communicate issues or concerns related to orders, accounts, or projects Participate in internal meetings and support cross-functional teams (production, engineering, etc.) Track project timelines and keep stakeholders informed Prioritize tasks effectively while maintaining open communication with internal teams Follow all safety policies and complete required training Qualifications: High school diploma or GED required 2+ years of customer service experience (manufacturing preferred) Familiarity with ERP/MRP systems is a xywuqvp plus Proficiency in Microsoft Office (Excel, Outlook, Teams) Strong communication, organization, and problem-solving skills Ability to multitask and manage time effectively Detail-oriented and team-focused Work Environment: Office and manufacturing setting May involve extended computer use and occasional exposure to noise, dust, and fumes