Director of Account Management
CyberCoders, New York, NY, United States
Director of Account Management
Position Overview The Director of Account Management is responsible for overseeing the account management team and ensuring the highest level of client satisfaction. This role involves developing and implementing strategies to enhance client relationships, drive account growth, and lead a team of account managers to achieve their goals in the janitorial and facilities management sector.
Key Responsibilities
Lead and mentor the account management team to ensure exceptional service delivery and client satisfaction. Develop and implement account management strategies that align with company goals and client needs. Cultivate strong relationships with key clients and stakeholders to foster loyalty and growth. Monitor account performance metrics and ensure targets are met or exceeded. Collaborate with the sales team to identify opportunities for account expansion and new business development. Identify challenges within accounts and develop solutions to improve overall service quality. Stay informed about industry trends and best practices in account management, janitorial, and facilities management. Qualifications
Bachelor's degree in Business Administration, Management, or a related field; Master's degree preferred. Proven experience in account management, with a focus on janitorial and facilities management services. Strong leadership skills with a track record of managing high-performing teams. Excellent communication and interpersonal skills to build relationships with clients and team members. Strategic thinker with the ability to analyze complex situations and develop effective solutions. Familiarity with account management software and tools.
Benefits Medical Dental Life LTD 401K
Position Overview The Director of Account Management is responsible for overseeing the account management team and ensuring the highest level of client satisfaction. This role involves developing and implementing strategies to enhance client relationships, drive account growth, and lead a team of account managers to achieve their goals in the janitorial and facilities management sector.
Key Responsibilities
Lead and mentor the account management team to ensure exceptional service delivery and client satisfaction. Develop and implement account management strategies that align with company goals and client needs. Cultivate strong relationships with key clients and stakeholders to foster loyalty and growth. Monitor account performance metrics and ensure targets are met or exceeded. Collaborate with the sales team to identify opportunities for account expansion and new business development. Identify challenges within accounts and develop solutions to improve overall service quality. Stay informed about industry trends and best practices in account management, janitorial, and facilities management. Qualifications
Bachelor's degree in Business Administration, Management, or a related field; Master's degree preferred. Proven experience in account management, with a focus on janitorial and facilities management services. Strong leadership skills with a track record of managing high-performing teams. Excellent communication and interpersonal skills to build relationships with clients and team members. Strategic thinker with the ability to analyze complex situations and develop effective solutions. Familiarity with account management software and tools.
Benefits Medical Dental Life LTD 401K