Insight Global is hiring: User Research Moderator in New York
Insight Global, New York, NY, United States
JOB DESCRIPTION
Insight Global is hiring User Study Moderators to support a consumer electronic and life science research initiative. In this role, you’ll collaborate with cross‑functional teams to execute data collection activities and deliver high‑quality research experiences for participants.
Location: NYC and the New York Metropolitan Area
Schedule: 5 days per week, day shifts between Monday–Sunday Project
Duration: April – Sept, with potential for additional extensions
Do you have the following skills, experience and drive to succeed in this role Find out below.
What You’ll Do As a User Research Moderator, you’ll play a hands‑on role in day‑to‑day research operations by demonstrating prototype devices to consumers across NYC and the surrounding boroughs. This role requires traveling to 5–6 locations per day with fellow team members to train and support study participants. Additional tasks include: -Operating, maintaining, and troubleshooting prototype hardware and technical equipment used for data collection -Real‑time technical support to participants by troubleshooting prototype devices and clearly guiding users through technical challenges -Identifying and resolving study execution issues in real time and implementing corrective solutions as needed -Supporting research teams to ensure participants are well equipped to work with prototypes individually and data is collected accurately REQUIRED SKILLS AND EXPERIENCE Education: B.S./B.A. or M.S./M.A. in Engineering, Physics, Computer Science, Human Factors, Psychology, or related STEM fields. xywuqvp Experience: Prior experience with usability studies, or hardware/software troubleshooting Travel: Willingness to travel locally around NYC and surrounding boroughs Skills: Strong analytical, problem-solving, and organizational skills, with excellent written and verbal communication abilities. NICE TO HAVE SKILLS AND EXPERIENCE consumer product/hardware testing experience preferred Strong Interpersonal Background, Ex: customer service/retail etc.
Do you have the following skills, experience and drive to succeed in this role Find out below.
What You’ll Do As a User Research Moderator, you’ll play a hands‑on role in day‑to‑day research operations by demonstrating prototype devices to consumers across NYC and the surrounding boroughs. This role requires traveling to 5–6 locations per day with fellow team members to train and support study participants. Additional tasks include: -Operating, maintaining, and troubleshooting prototype hardware and technical equipment used for data collection -Real‑time technical support to participants by troubleshooting prototype devices and clearly guiding users through technical challenges -Identifying and resolving study execution issues in real time and implementing corrective solutions as needed -Supporting research teams to ensure participants are well equipped to work with prototypes individually and data is collected accurately REQUIRED SKILLS AND EXPERIENCE Education: B.S./B.A. or M.S./M.A. in Engineering, Physics, Computer Science, Human Factors, Psychology, or related STEM fields. xywuqvp Experience: Prior experience with usability studies, or hardware/software troubleshooting Travel: Willingness to travel locally around NYC and surrounding boroughs Skills: Strong analytical, problem-solving, and organizational skills, with excellent written and verbal communication abilities. NICE TO HAVE SKILLS AND EXPERIENCE consumer product/hardware testing experience preferred Strong Interpersonal Background, Ex: customer service/retail etc.