User Research Moderator Job at Insight Global in New York

JOB DESCRIPTION

Insight Global is hiring User Study Moderators to support a consumer electronic and life science research initiative. In this role, you’ll collaborate with cross‑functional teams to execute data collection activities and deliver high‑quality research experiences for participants.

Location: NYC and the New York Metropolitan Area

Schedule: 5 days per week, day shifts between Monday–Sunday Project

Duration: April – Sept, with potential for additional extensions

Do you have the following skills, experience and drive to succeed in this role Find out below.

What You’ll Do

As a User Research Moderator, you’ll play a hands‑on role in day‑to‑day research operations by demonstrating prototype devices to consumers across NYC and the surrounding boroughs. This role requires traveling to 5–6 locations per day with fellow team members to train and support study participants.

Additional tasks include:

-Operating, maintaining, and troubleshooting prototype hardware and technical equipment used for data collection

-Real‑time technical support to participants by troubleshooting prototype devices and clearly guiding users through technical challenges

-Identifying and resolving study execution issues in real time and implementing corrective solutions as needed

-Supporting research teams to ensure participants are well equipped to work with prototypes individually and data is collected accurately

REQUIRED SKILLS AND EXPERIENCE

Education: B.S./B.A. or M.S./M.A. in Engineering, Physics, Computer Science, Human Factors, Psychology, or related STEM fields. xywuqvp

Experience: Prior experience with usability studies, or hardware/software troubleshooting

Travel: Willingness to travel locally around NYC and surrounding boroughs

Skills: Strong analytical, problem-solving, and organizational skills, with excellent written and verbal communication abilities.

NICE TO HAVE SKILLS AND EXPERIENCE

consumer product/hardware testing experience preferred

Strong Interpersonal Background, Ex: customer service/retail etc.