PATIENT COMMUNICATIONS SPECIALIST, FCH - MARKETING

Job Overview #BeHere Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility. Job type: HYBRID. FTE: 1.0 Standard Hours: 40.00 Shift: Flexible 1st shift between 7 am and 5 pm. Job Summary The Patient Communications Specialist is responsible for supporting the development, production and maintenance of a region-wide patient communications strategy. This hybrid role supports patient communications across Northeast and Central Wisconsin, including Appleton, Neenah, New London, Oshkosh, Fond du Lac and surrounding areas. Occasional travel may be required within this region and the Greater Milwaukee area. The role focuses on ensuring that patient communications are patient-friendly and brand-consistent. Reporting to the Manager of Brand Experience and working as part of the Brand Experience team, this specialist collaborates with stakeholders across the organization to implement and maintain a seamless patient and visitor experience. Experience A minimum of 3 years experience in patient communications, health care marketing or consumer communications is required. Education Bachelor's Degree in marketing, communications, public relations or journalism is required. Special Skills Demonstrated excellence in project management and execution. Strong written and verbal communication skills, with the ability to tailor messaging to written, web and digital communication channels. Strong organizational and time management skills. Ability to work independently and as a team. Ability to make sound judgments and problem solve effectively. Experience with electronic medical records systems (i.e., Epic), content management systems and digital technologies (e.g., mobile applications) is preferred. Experience in using voice of customer feedback to improve communications is preferred. Perks & Benefits Paid time off Growth opportunity - Career Pathways & Career Tuition Assistance, CEU opportunities Academic Partnership with the Medical College of Wisconsin Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests. #J-18808-Ljbffr