Director, Customer Insights - Neurology

Overview

Regeneron is seeking a Director, Insights & Analytics (I&A) to join our team. As part of an exciting upcoming launch in generalized myasthenia gravis (gMG), this role will play a critical role in shaping analytics, insights, and decision-making during a pivotal moment for the organization.

In this role, a typical day might include: The Director, I&A will report into an Executive Director, I&A within the Commercial Strategy and Insights and Analytics (CSI&A) department. This role will oversee a high-performing team (internal and external) responsible for generating actionable insights from a broad set of I&A sources, to inform business decisions. The role will partner with and serve as a strategic advisor to the Neurology Commercial Business Unit (CBU) and will partner with other leaders to grow and develop talent within the CSI&A team.

Responsibilities

1. Lead the I&A Neurology team in providing business analytics, customer insights and competitive intelligence to address all commercialization needs
2. Collaborate with the ED, I&A to set the strategic I&A direction that aligns with overarching priorities and helps drive launch excellence
3. Foster innovative solutions and a design-thinking approach aligned with strategies for the Neurology business
4. Develop people from both a functional skills and leadership perspective, with the goal of growing internal talent
5. Assess and implement novel methodologies and frameworks to: a) garner meaningful insights to inform business decisions in a rapidly developing Neurology CBU; and b) enhance brand differentiation and impact
6. Lead efforts to identify and crystalize insights that inform strategic plans
7. Collaborate with the Neurology CBU and other members of leadership to identify, predict and inform business decisions relating to the competitive outlook for gMG
8. Develop and maintain a mutually beneficial partnership with CBU stakeholders; ensure insight generation and feedback are embraced; strike a balance between project rigor, timelines and ability to influence decisions
9. Coordinate alignment with stakeholders on all insights and analytics agendas
10. Work with other CSI&A leaders to develop standardized adoption of capabilities such as marketing mix, promotional optimization, data science, market structure analysis, patient/treatment flow modeling, analog modeling and ML/AI methodologies across I&A
11. Proactively communicate with the Neurology CBU and provide strategic recommendations and insights as well as anticipated future needs
12. Construct and deliver integrated business reviews, I&A summary overviews with leadership from Neurology and CSI&A

Qualifications

• Minimum BS with 12+ (or MS with 10+) years of pharmaceutical/biotech commercial experience, in roles of increasing accountability; prior experience with market-leading brands required and neurology or rare disease experience is desired
• Functional expertise in business analytics, HCP consumer/patient insights, primary research methods, analog forecast development and competitive intelligence
• Prior experience managing I&A groups with responsibility for analytics, HCP consumer/patient insights, market access analytics, and competitive intelligence
• Demonstrated knowledge of the legal and regulatory environment, as it relates to commercialization in the pharmaceutical/biotechnology industry
• Knowledge of data industry standards
• Proven ability to influence, communicate and negotiate with all levels of management across functional and business unit boundaries
• Extensive experience with managing numerous projects concurrently against stringent deadlines
• Prior experience working with I&A projects and initiatives where a balance between project rigor and timeliness was needed
• Ability to think strategy to execution, with hands-on experience in implementing large initiatives with cross-functional stakeholders
• Expertise in data visualization and data storytelling
• Strong interpersonal, facilitation and communication skills, with the ability to resolve conflict, drive consensus and work across multiple departments
• Strong organizational, project management, influencing and change management skills
• Proven ability to manage multiple projects and priorities concurrently, while meeting stringent deadlines

Does this sound like you? Apply now to take your first step towards living the Regeneron Way. We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels. For additional information about Regeneron benefits in the US, please visit For other countries’ specific benefits, please speak to your recruiter.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.

Salary Range (annually): $183,100.00 - $305,200.00

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