Customer Service Representative

Key Responsibilities: Handle inbound and outbound pharmacy-related calls Assist patients with prescription status, refill scheduling, and delivery coordination Provide accurate information regarding billing, insurance, and medication shipments Route calls to appropriate teams (pharmacists, nurses) when required Maintain detailed and accurate notes in the system Support medical claims processing and update patient records Ensure high-quality customer service with empathy and professionalism Identify and escalate adverse events or product complaints for patient safety Required Skills & Qualifications: At least 1+ year of recent call center experience Strong communication skills (verbal & written) Professional phone etiquette and customer-first approach Basic knowledge of Microsoft Office tools Attention to detail and ability to multitask Preferred (Nice to Have): Pharmacy or healthcare experience Knowledge of medical terminology or medical office workflows Experience handling medical claims