Relationship Banker I (Cordova Macon Branch)
Regions Bank, Memphis, TN, United States
Overview
Thank you for your interest in a career at Regions. Regions believes associates deserve more than just a job and offers performance-driven individuals a place to build a career with opportunities for growth. The relationship banker role focuses on delivering exceptional customer experiences on the cash line and over the phone, processing transactions, and helping customers achieve financial wellness. The role is suitable for candidates with prior teller, limited banking, or some retail sales experience who are interested in opportunities for growth and upward mobility.
Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions
Answers customer inquiries regarding products and services and fulfills basic servicing requests (e.g., new/replacement cards, information changes, PIN reset requests, reordering checks, basic problem resolution)
Develops relationships with customers and remains well-informed about the customer’s relationship with the bank
Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings) to make banking easier
Assists branch and team members with basic tasks to aid in customer problem resolution
Refers customers to internal experts when more complex financial goals and needs are identified
Follows bank processes and procedures and adheres to applicable laws and regulations; as a member of the branch team, manages and reports operational risks
Achieves branch targets by identifying customer needs and providing guidance on Regions’ solutions
May conduct outbound phone calls to educate customers on emerging technology and assist with meeting their financial needs
This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.
Qualifications
High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods of time
Ability to lift up to twenty (20) pounds
Preferences
One (1) year of banking, cash-handling, and/or customer service experience
Skills And Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and performance in the job role. Pay will vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Minimum Job Range Target: $37,621.05 USD
Median $44,536.00 USD
Incentive Pay Plans This role is eligible to participate in a formulaic incentive plan. Employees may earn incentives based on performance against defined metrics and goals.
Benefits Information Regions offers a benefits package that is flexible and comprehensive. The following is a synopsis of benefits offered for informational purposes and is not a complete summary of plan terms and conditions:
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note that benefits and plans may be changed, amended, or terminated with respect to all or any class of associates at any time. For more details, please visit the Regions benefits page.
Location Cordova Macon, Cordova, Tennessee
Equal Opportunity Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active longer due to business need and may be closed at any time thereafter at the discretion of the company.
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Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions
Answers customer inquiries regarding products and services and fulfills basic servicing requests (e.g., new/replacement cards, information changes, PIN reset requests, reordering checks, basic problem resolution)
Develops relationships with customers and remains well-informed about the customer’s relationship with the bank
Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings) to make banking easier
Assists branch and team members with basic tasks to aid in customer problem resolution
Refers customers to internal experts when more complex financial goals and needs are identified
Follows bank processes and procedures and adheres to applicable laws and regulations; as a member of the branch team, manages and reports operational risks
Achieves branch targets by identifying customer needs and providing guidance on Regions’ solutions
May conduct outbound phone calls to educate customers on emerging technology and assist with meeting their financial needs
This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.
Qualifications
High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods of time
Ability to lift up to twenty (20) pounds
Preferences
One (1) year of banking, cash-handling, and/or customer service experience
Skills And Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and performance in the job role. Pay will vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Minimum Job Range Target: $37,621.05 USD
Median $44,536.00 USD
Incentive Pay Plans This role is eligible to participate in a formulaic incentive plan. Employees may earn incentives based on performance against defined metrics and goals.
Benefits Information Regions offers a benefits package that is flexible and comprehensive. The following is a synopsis of benefits offered for informational purposes and is not a complete summary of plan terms and conditions:
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note that benefits and plans may be changed, amended, or terminated with respect to all or any class of associates at any time. For more details, please visit the Regions benefits page.
Location Cordova Macon, Cordova, Tennessee
Equal Opportunity Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active longer due to business need and may be closed at any time thereafter at the discretion of the company.
#J-18808-Ljbffr