Deputy Head, International Accounts & Strategy

In your role as Deputy Head of International Account Management, you actively support the leadership and development of the account management team and act as a substitute for the Head of Department during their absence. You serve as a key coordination interface between customers, production planning, IT, and procurement, making a significant contribution to the successful execution of customer projects and technical integrations. Your Tasks

Supporting the further development and performance of the account management team
Strategic management of existing key accounts with overall responsibility for customer satisfaction
Planning and coordinating customer system integrations via API interfaces in close collaboration with Production, Procurement, and IT
Managing department-specific and cross-departmental projects
Ensuring smooth and efficient process and order handling from data intake through to shipping
Analyzing production and performance data to identify optimization opportunities
Preparing reports to support strategic decision-making
Monitoring costs, KPIs, timelines, and quality standards
Actively contributing to the continuous improvement of processes, workflows, and system structures
What makes you stand out

Professional experience in account management within the printing industry
In-depth knowledge of production processes from printing through finishing
Initial experience in team leadership and team development
Analytical, solution-oriented mindset and structured working style
Strong to very strong skills in Excel and basic knowledge of working with databases
Good to very good written and spoken German and English skills
Excellent communication and presentation skills
Strong customer focus, assertiveness, and structured project management capabilities

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