R.O.- Hospitality Specialist
Capital Vacations, Springfield, MO, United States
Overview
Opportunity for career advancement in a fast-paced, growth-oriented organization! Below Are Just Some Of The Benefits You'll Receive Competitive Salary Paid Time Off and Paid Holidays Career Growth Medical/Dental with employer contribution Voluntary Life Insurance, Disability, and Aflac Insurance Company-paid life insurance and long-term disability 401 (k) retirement plan Travel Perks to Resort Locations Company Perks Program Responsibilities
Responsible for the efficient and courteous operations of the front desk. Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily, and respond to any online reviews. Answer and transfer calls from the switchboard using proper telephone etiquette. Ability to answer guest questions about local restaurants and attractions. Make courtesy calls and follow-up calls to all guests’ issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented or not. Coordinate with all other departments to ensure a smooth response to guests’ requests. Process all incoming revenue from all departments daily. Open and close the credit card machines and cashier audit reports. Balance cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Daily post office and banking runs. Perform any other inventory management changes as directed by the supervisor or manager. Prepare check-in packets for the upcoming week, order office supplies as needed. Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations. All other duties as assigned. Qualifications
High School Diploma/GED preferred Prior experience in a hospitality or customer service role preferred Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
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Opportunity for career advancement in a fast-paced, growth-oriented organization! Below Are Just Some Of The Benefits You'll Receive Competitive Salary Paid Time Off and Paid Holidays Career Growth Medical/Dental with employer contribution Voluntary Life Insurance, Disability, and Aflac Insurance Company-paid life insurance and long-term disability 401 (k) retirement plan Travel Perks to Resort Locations Company Perks Program Responsibilities
Responsible for the efficient and courteous operations of the front desk. Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily, and respond to any online reviews. Answer and transfer calls from the switchboard using proper telephone etiquette. Ability to answer guest questions about local restaurants and attractions. Make courtesy calls and follow-up calls to all guests’ issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented or not. Coordinate with all other departments to ensure a smooth response to guests’ requests. Process all incoming revenue from all departments daily. Open and close the credit card machines and cashier audit reports. Balance cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Daily post office and banking runs. Perform any other inventory management changes as directed by the supervisor or manager. Prepare check-in packets for the upcoming week, order office supplies as needed. Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations. All other duties as assigned. Qualifications
High School Diploma/GED preferred Prior experience in a hospitality or customer service role preferred Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
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