Manager, Performance & Development (Association Management)
EJF Real Estate Services, Inc., Washington, District of Columbia, United States
Description
Who We Are Tracing our history back to 1920, EJF Real Estate Services has been a family-owned and family-operated business for over 30 years, specializing in community association management and real estate sales across the Washington, DC metropolitan area. Today, we are the largest DC-based property management firm, proudly serving hundreds of clients throughout the DMV. Our extensive market knowledge, hands‑on industry experience, and best-in-class customer service help communities thrive. Want to join us?
Who We Are The Manager, Performance & Development is responsible for advancing the performance, consistency, and professional growth of the Community Management team. This position provides strategic oversight, day-to-day coaching, and structured professional development to ensure Community Managers operate at a high standard and are prepared to manage increasing complexity and responsibility. Serving as a senior resource and mentor, this role bridges leadership vision and frontline execution—developing talent, reinforcing industry best practices, and driving continuous improvement across the Community Management function.
Requirements Mentor Oversight & Coaching
Provide hands‑on guidance and performance oversight for Community Managers
Serve as a senior escalation point for complex operational and client‑related matters, providing guidance and support to ensure effective resolution
Partner with the Associate Director on performance management, succession planning, and team capacity
Model best‑in‑class community management practices and professional standards
Ensure clear and effective communication of information to Community Managers, emphasizing the importance of tasks and the necessity of accurate execution
Training & Professional Development
Design, implement, and continuously refine training programs
Deliver individualized coaching and mentoring to support skill development, confidence, and accountability
Build leadership capability within the Community Management team
Promote ongoing education, credentialing, and career progression
Standards, Consistency & Process Improvement
Establish and enforce consistent management standards, workflows, and service expectations
Identify systemic challenges and recommend process improvements
Ensure Community Managers are aligned with organizational values, compliance requirements, and service benchmarks
Partner cross‑functionally to improve operational efficiency and client outcomes
Reinforce accountability to operational standards, service expectations, and client outcomes
Strategic Collaboration & Reporting
Collaborate closely with the Associate Director(s) to align development initiatives with organizational priorities
Provide regular insights on team performance, training effectiveness, and operational risks
Support data‑driven decision‑making related to staffing, training investment, and service delivery
Conduct quarterly conversations focused on development, alignment, and continuous improvement for all Community Managers
Assess strengths and areas for development and implement strategies to support growth and improvement
Qualifications
5+ years in community association or property management
Bachelor’s degree in business, real estate, or a related field, or equivalent professional experience
Proven success coaching, mentoring, and developing professionals and teams
Strong operational judgment with the ability to manage complexity and competing priorities
Excellent communication, coaching, and relationship‑building skills
Experience designing or leading training and development initiatives preferred
Ability to assess performance trends and implement improvement strategies
What We Offer
Comprehensive medical, dental, and vision insurance
Employer‑paid life and disability insurance
401(k) with 4% company match and immediate vesting
Flexible PTO + 13 paid holidays
Annual professional development stipend
And much more!
EJF Real Estate Services is an equal opportunity employer. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you require assistance during the application process, please contact us at
hr@ejfrealestate.com .
#J-18808-Ljbffr
Who We Are Tracing our history back to 1920, EJF Real Estate Services has been a family-owned and family-operated business for over 30 years, specializing in community association management and real estate sales across the Washington, DC metropolitan area. Today, we are the largest DC-based property management firm, proudly serving hundreds of clients throughout the DMV. Our extensive market knowledge, hands‑on industry experience, and best-in-class customer service help communities thrive. Want to join us?
Who We Are The Manager, Performance & Development is responsible for advancing the performance, consistency, and professional growth of the Community Management team. This position provides strategic oversight, day-to-day coaching, and structured professional development to ensure Community Managers operate at a high standard and are prepared to manage increasing complexity and responsibility. Serving as a senior resource and mentor, this role bridges leadership vision and frontline execution—developing talent, reinforcing industry best practices, and driving continuous improvement across the Community Management function.
Requirements Mentor Oversight & Coaching
Provide hands‑on guidance and performance oversight for Community Managers
Serve as a senior escalation point for complex operational and client‑related matters, providing guidance and support to ensure effective resolution
Partner with the Associate Director on performance management, succession planning, and team capacity
Model best‑in‑class community management practices and professional standards
Ensure clear and effective communication of information to Community Managers, emphasizing the importance of tasks and the necessity of accurate execution
Training & Professional Development
Design, implement, and continuously refine training programs
Deliver individualized coaching and mentoring to support skill development, confidence, and accountability
Build leadership capability within the Community Management team
Promote ongoing education, credentialing, and career progression
Standards, Consistency & Process Improvement
Establish and enforce consistent management standards, workflows, and service expectations
Identify systemic challenges and recommend process improvements
Ensure Community Managers are aligned with organizational values, compliance requirements, and service benchmarks
Partner cross‑functionally to improve operational efficiency and client outcomes
Reinforce accountability to operational standards, service expectations, and client outcomes
Strategic Collaboration & Reporting
Collaborate closely with the Associate Director(s) to align development initiatives with organizational priorities
Provide regular insights on team performance, training effectiveness, and operational risks
Support data‑driven decision‑making related to staffing, training investment, and service delivery
Conduct quarterly conversations focused on development, alignment, and continuous improvement for all Community Managers
Assess strengths and areas for development and implement strategies to support growth and improvement
Qualifications
5+ years in community association or property management
Bachelor’s degree in business, real estate, or a related field, or equivalent professional experience
Proven success coaching, mentoring, and developing professionals and teams
Strong operational judgment with the ability to manage complexity and competing priorities
Excellent communication, coaching, and relationship‑building skills
Experience designing or leading training and development initiatives preferred
Ability to assess performance trends and implement improvement strategies
What We Offer
Comprehensive medical, dental, and vision insurance
Employer‑paid life and disability insurance
401(k) with 4% company match and immediate vesting
Flexible PTO + 13 paid holidays
Annual professional development stipend
And much more!
EJF Real Estate Services is an equal opportunity employer. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you require assistance during the application process, please contact us at
hr@ejfrealestate.com .
#J-18808-Ljbffr