PSR-Patient Service Representative
Care Alliance Health Center, Cleveland, OH, United States
Job Title
Provides critical first contact between patients and Care Alliance Health Center. Professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor, and insurance information in Practice Management System/Electronic Medical Record (EPIC and Wisdom System). Provide timely processing and release of Information requests, scanning, and indexing documents into patient charts. Task Responsibilities & Competencies: *Include but are not limited to: Work as a PSR at CAHC reception desk Handle and/or direct patient questions and complaints Calmly and effectively guide patients by phone through emergencies. Coordinate patient scheduling and flow throughout the day. Oversee appointment management and update records of scheduled patients. Schedule appointments in accordance with guidelines Open a telephone or refill encounter and route to the appropriate pool or staff member. Verify and interview patients for necessary registration information to ensure it is correct. Inform patients of the company's payment policy; follow payment policy by collecting payment from patients at time of service. Understand and follow treatment plans to schedule follow-up appointments as required. Follow and track appointments due to no-shows, cancellations, and late arrivals. Produce and review reports on staff productivity with staff. Prior to the time of appointment, contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely. Ensure HIPAA compliance and security of medical records. Minimum Education and Experience: Required: High school diploma/GED required, Minimum of 1 year previous front desk outpatient health care or physician's/dental office experience Minimum of 1 year of EHR experience, EPIC preferred Excellent verbal and written communication skills Ability to use Microsoft Office proficiently
Provides critical first contact between patients and Care Alliance Health Center. Professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor, and insurance information in Practice Management System/Electronic Medical Record (EPIC and Wisdom System). Provide timely processing and release of Information requests, scanning, and indexing documents into patient charts. Task Responsibilities & Competencies: *Include but are not limited to: Work as a PSR at CAHC reception desk Handle and/or direct patient questions and complaints Calmly and effectively guide patients by phone through emergencies. Coordinate patient scheduling and flow throughout the day. Oversee appointment management and update records of scheduled patients. Schedule appointments in accordance with guidelines Open a telephone or refill encounter and route to the appropriate pool or staff member. Verify and interview patients for necessary registration information to ensure it is correct. Inform patients of the company's payment policy; follow payment policy by collecting payment from patients at time of service. Understand and follow treatment plans to schedule follow-up appointments as required. Follow and track appointments due to no-shows, cancellations, and late arrivals. Produce and review reports on staff productivity with staff. Prior to the time of appointment, contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely. Ensure HIPAA compliance and security of medical records. Minimum Education and Experience: Required: High school diploma/GED required, Minimum of 1 year previous front desk outpatient health care or physician's/dental office experience Minimum of 1 year of EHR experience, EPIC preferred Excellent verbal and written communication skills Ability to use Microsoft Office proficiently