BDC Representative
Landmark Dodge, Inc., Des Moines, IA, United States
Our company is growing rapidly and is looking to fill the role of BDC representative. We are a progressive mid sized dealership in the Kansas City metro area. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don't fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for BDC Representative
Handling Internet and phone leads for an Auto Dealership
Outbound and inbound customer phone calls
Determine each customer's needs by asking the right questions
Set appointments for sales team and follow up to confirm
Ensure a positive, best in class customer experience
Ability to follow a task driven process for every lead
Introduce customers to sales team
Enter customer information into CRM
Follow the Store Process under the direction of the BDC Director.
Qualifications for BDC Representative
Solid Organizational Skills
Self Driven to perform at a very high level in a fast-paced environment.
Prior Sales, Call Center, Customer Service or BDC Experience Required
Great Communication & Customer Service skills
Previous CRM experience in an Auto Dealership would be a plus.
Strong Phone & Computer Skills
Impeccable Follow up Skills.
Willingness to assist all Team members of the BDC Department.
Must be Coach and attend Training on a continual basis.
The BDC Representative opportunity is a commission, performance based paid position.
This is a Full Time position and requires some flexibility in scheduling. .
Opportunity for advancement to the right individual is available as well.
Company Benefits available.
Include a cover letter detailing why you feel you would be a good fit for this position.
Include an up to date Resume’ as well with all recent positions and dates of employment
#J-18808-Ljbffr
Responsibilities for BDC Representative
Handling Internet and phone leads for an Auto Dealership
Outbound and inbound customer phone calls
Determine each customer's needs by asking the right questions
Set appointments for sales team and follow up to confirm
Ensure a positive, best in class customer experience
Ability to follow a task driven process for every lead
Introduce customers to sales team
Enter customer information into CRM
Follow the Store Process under the direction of the BDC Director.
Qualifications for BDC Representative
Solid Organizational Skills
Self Driven to perform at a very high level in a fast-paced environment.
Prior Sales, Call Center, Customer Service or BDC Experience Required
Great Communication & Customer Service skills
Previous CRM experience in an Auto Dealership would be a plus.
Strong Phone & Computer Skills
Impeccable Follow up Skills.
Willingness to assist all Team members of the BDC Department.
Must be Coach and attend Training on a continual basis.
The BDC Representative opportunity is a commission, performance based paid position.
This is a Full Time position and requires some flexibility in scheduling. .
Opportunity for advancement to the right individual is available as well.
Company Benefits available.
Include a cover letter detailing why you feel you would be a good fit for this position.
Include an up to date Resume’ as well with all recent positions and dates of employment
#J-18808-Ljbffr