Patient Relations Representative
Inside Higher Ed, Chapel Hill, NC, United States
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professional training opportunities
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Job Details
Department : ASOD Periodontology - 436530
Career Area : Administrative/Clerical Support
Posting Open Date : 03/18/2026
Application Deadline : 04/01/2026
Position Type : Temporary Staff (SHRA)
Position Title : Patient Relations Representative
Position Number : 20075117
Vacancy ID : S027029
Full-time/Part-time : Full-Time Temporary
Hours Per Week : 40
Work Schedule : Monday – Friday, 8:00 AM – 5:00 PM
Position Location : North Carolina, US
Hiring Range : $19.00 - $20.00 per hour
Estimated Duration Of Appointment : 6 months not to exceed 11 months
Primary Purpose Of Organizational Unit The UNC Adams School of Dentistry Division of Comprehensive Oral Health houses several disciplines including Periodontology, Dental Hygiene, Comprehensive Dentistry, Operative Dentistry/BioMaterials, Prosthodontics, and Endodontics. The Periodontology discipline focuses on the prevention and treatment of gum disease, as well as the management of gum and tissue inflammation resulting from existing dental conditions.
Position Summary Admin Support Associate/Patient Relations Representative serves as front desk support for the Graduate Periodontology Clinic in the Department of Periodontology, Endodontics and Dental Hygiene. This position serves as the first point of contact for the clinics and requires a professional manner that effectively and efficiently welcomes and creates a positive customer service experience for all patients, families, faculty, staff, healthcare team members, referral sources, and others. This position will be responsible for scheduling appointments through Epic software to optimize patient satisfaction, provider time and the most effective utilization of examining treatment rooms. This position will also process payments on patient accounts and assists in determining financial standing of the patient accounts; insurance verification; preparation of documents and reports; scheduling from Epic work queue; answering/making phone calls, troubleshoot inquiries, establish appointments and care arrangements, and perform additional duties as requested. This position will perform a variety of administrative, secretarial and office support duties, requiring adept knowledge of school policies, procedures, and systems.
Minimum Education and Experience Requirements High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Management Preferences
Prior experience in medical/dental healthcare environment
Experience using EPIC
Campus Security Authority Responsibilities Not Applicable.
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professional training opportunities
for career growth, skill development and lifelong learning and enjoy
exclusive perks
that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.
Job Details
Department : ASOD Periodontology - 436530
Career Area : Administrative/Clerical Support
Posting Open Date : 03/18/2026
Application Deadline : 04/01/2026
Position Type : Temporary Staff (SHRA)
Position Title : Patient Relations Representative
Position Number : 20075117
Vacancy ID : S027029
Full-time/Part-time : Full-Time Temporary
Hours Per Week : 40
Work Schedule : Monday – Friday, 8:00 AM – 5:00 PM
Position Location : North Carolina, US
Hiring Range : $19.00 - $20.00 per hour
Estimated Duration Of Appointment : 6 months not to exceed 11 months
Primary Purpose Of Organizational Unit The UNC Adams School of Dentistry Division of Comprehensive Oral Health houses several disciplines including Periodontology, Dental Hygiene, Comprehensive Dentistry, Operative Dentistry/BioMaterials, Prosthodontics, and Endodontics. The Periodontology discipline focuses on the prevention and treatment of gum disease, as well as the management of gum and tissue inflammation resulting from existing dental conditions.
Position Summary Admin Support Associate/Patient Relations Representative serves as front desk support for the Graduate Periodontology Clinic in the Department of Periodontology, Endodontics and Dental Hygiene. This position serves as the first point of contact for the clinics and requires a professional manner that effectively and efficiently welcomes and creates a positive customer service experience for all patients, families, faculty, staff, healthcare team members, referral sources, and others. This position will be responsible for scheduling appointments through Epic software to optimize patient satisfaction, provider time and the most effective utilization of examining treatment rooms. This position will also process payments on patient accounts and assists in determining financial standing of the patient accounts; insurance verification; preparation of documents and reports; scheduling from Epic work queue; answering/making phone calls, troubleshoot inquiries, establish appointments and care arrangements, and perform additional duties as requested. This position will perform a variety of administrative, secretarial and office support duties, requiring adept knowledge of school policies, procedures, and systems.
Minimum Education and Experience Requirements High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Management Preferences
Prior experience in medical/dental healthcare environment
Experience using EPIC
Campus Security Authority Responsibilities Not Applicable.
#J-18808-Ljbffr