Customer Relations Specialist
ePS, Auburn Hills, MI, United States
eProcurement Services (ePS) is a rapidly growing technology company with more than 15 years of experience delivering innovative procurement, supply chain, and eCommerce solutions. We support organizations across the midmarket, public sector, private sector, and federal sector, enabling efficient, compliant, and inclusive purchasing through scalable digital platforms that connect buyers and suppliers.
Position Overview We are seeking a Client Relations Specialist to build and maintain strong customer partnerships while ensuring exceptional service delivery and long-term client satisfaction. The Client Relations Specialist serves as a key point of contact for customers, ensuring a positive client experience throughout the lifecycle of our procurement and supply chain SaaS solutions. This role is responsible for strengthening client relationships, supporting platform adoption, and facilitating clear communication between customers and internal teams.
The ideal candidate is highly service-oriented, proactive in resolving client concerns, and dedicated to providing timely, accurate, and professional support in a fast-paced environment.
This position is on‑site only in our offices in Auburn Hills, MI. There is no opportunity for this position to be remote.
Work Schedule & Location
Monday–Friday, 8:00 a.m. – 5:00 p.m. EST
Onsite at our Auburn Hills, Michigan office (no remote work option).
Full‑time position with a comprehensive benefits package including Medical, Dental, PTO, and Paid Holidays
Key Responsibilities Customer Support & Relationship Management
Serve as a primary point of contact for customer inquiries via phone and email (inbound and outbound communications)
Provide timely, accurate, and professional responses to customer questions related to platform functionality, orders, suppliers, and account activity
Build positive working relationships with customers by delivering consistent, high‑quality service
Document all customer interactions accurately within CRM or ticketing systems
Follow up proactively to ensure issue resolution and customer satisfaction
Build and maintain strong relationships with Small Business Partners
Administrative & Operational Support
Research, analyze, and resolve client issues using internal tools and resources
Perform general administrative duties including data entry, reporting, and research
Stay current on internal processes, procedures, and training related to client technical and accounting support
Utilize available tools to document client interactions thoroughly and maintain accurate account records
Maintain punctuality, reliability, and consistent attendance
Perform other duties as assigned to support business needs
Platform and SaaS Support
Quickly learn and troubleshoot a wide range of client issues and software solutions
Guide end users to help them effectively utilize platforms and improve productivity
Provide accurate and detailed information regarding products and services
Process orders, forms, contracts, and related documentation accurately and efficiently
Identify and appropriately escape complex or high‑priority client issues
Handle client billing inquiries and assist with account‑related questions
Conduct outbound call campaigns to existing clients (e.g., surveys, engagement initiatives)
Deliver client training and support using web‑based platforms such as Zoom or Microsoft Teams
Skills & Abilities
Demonstrated ability to deliver outstanding client service with professionalism and responsiveness
Excellent listening skills with strong empathy and a client‑first mindset
Well‑developed verbal, written, and analytical communication skills
Ability to independently manage and prioritize workload while knowing when to seek assistance
Strong problem‑solving skills with a focus on accuracy, quality, and resolution
Ability to remain calm and composed in challenging or high‑pressure situations
Strong multitasking skills in a fast‑paced environment
Exceptional attention to detail in documentation and client communications
Positive, dynamic, and compassionate personality
Adaptability and flexibility in a rapidly evolving environment
Strong data entry skills with excellent spelling and grammar
Self‑motivated, proactive, and quick to learn new systems and processes
Ability to take ownership of client concerns and drive issues to resolution independently
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Visio, Access)
Advanced Microsoft Excel skills, including Pivot Tables & Formulas, preferred
Ability to troubleshoot software platform issues preferred
Basic understanding of accounting, auditing, and business procedures preferred
Experience using web‑based conferencing platforms such as Microsoft Teams or Zoom preferred
Education & Experience Requirements
A high school diploma or equivalent is required; some college is preferred
Six (6) months or more experience in a client service environment (inbound/outbound calls) with great phone, communication, and administrative skills.
Demonstrated experience providing customer support in a professional setting
Strong phone, communication, and administrative skills required
Experience supporting SaaS, eCommerce, procurement, or supply chain platforms is a plus
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Position Overview We are seeking a Client Relations Specialist to build and maintain strong customer partnerships while ensuring exceptional service delivery and long-term client satisfaction. The Client Relations Specialist serves as a key point of contact for customers, ensuring a positive client experience throughout the lifecycle of our procurement and supply chain SaaS solutions. This role is responsible for strengthening client relationships, supporting platform adoption, and facilitating clear communication between customers and internal teams.
The ideal candidate is highly service-oriented, proactive in resolving client concerns, and dedicated to providing timely, accurate, and professional support in a fast-paced environment.
This position is on‑site only in our offices in Auburn Hills, MI. There is no opportunity for this position to be remote.
Work Schedule & Location
Monday–Friday, 8:00 a.m. – 5:00 p.m. EST
Onsite at our Auburn Hills, Michigan office (no remote work option).
Full‑time position with a comprehensive benefits package including Medical, Dental, PTO, and Paid Holidays
Key Responsibilities Customer Support & Relationship Management
Serve as a primary point of contact for customer inquiries via phone and email (inbound and outbound communications)
Provide timely, accurate, and professional responses to customer questions related to platform functionality, orders, suppliers, and account activity
Build positive working relationships with customers by delivering consistent, high‑quality service
Document all customer interactions accurately within CRM or ticketing systems
Follow up proactively to ensure issue resolution and customer satisfaction
Build and maintain strong relationships with Small Business Partners
Administrative & Operational Support
Research, analyze, and resolve client issues using internal tools and resources
Perform general administrative duties including data entry, reporting, and research
Stay current on internal processes, procedures, and training related to client technical and accounting support
Utilize available tools to document client interactions thoroughly and maintain accurate account records
Maintain punctuality, reliability, and consistent attendance
Perform other duties as assigned to support business needs
Platform and SaaS Support
Quickly learn and troubleshoot a wide range of client issues and software solutions
Guide end users to help them effectively utilize platforms and improve productivity
Provide accurate and detailed information regarding products and services
Process orders, forms, contracts, and related documentation accurately and efficiently
Identify and appropriately escape complex or high‑priority client issues
Handle client billing inquiries and assist with account‑related questions
Conduct outbound call campaigns to existing clients (e.g., surveys, engagement initiatives)
Deliver client training and support using web‑based platforms such as Zoom or Microsoft Teams
Skills & Abilities
Demonstrated ability to deliver outstanding client service with professionalism and responsiveness
Excellent listening skills with strong empathy and a client‑first mindset
Well‑developed verbal, written, and analytical communication skills
Ability to independently manage and prioritize workload while knowing when to seek assistance
Strong problem‑solving skills with a focus on accuracy, quality, and resolution
Ability to remain calm and composed in challenging or high‑pressure situations
Strong multitasking skills in a fast‑paced environment
Exceptional attention to detail in documentation and client communications
Positive, dynamic, and compassionate personality
Adaptability and flexibility in a rapidly evolving environment
Strong data entry skills with excellent spelling and grammar
Self‑motivated, proactive, and quick to learn new systems and processes
Ability to take ownership of client concerns and drive issues to resolution independently
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Visio, Access)
Advanced Microsoft Excel skills, including Pivot Tables & Formulas, preferred
Ability to troubleshoot software platform issues preferred
Basic understanding of accounting, auditing, and business procedures preferred
Experience using web‑based conferencing platforms such as Microsoft Teams or Zoom preferred
Education & Experience Requirements
A high school diploma or equivalent is required; some college is preferred
Six (6) months or more experience in a client service environment (inbound/outbound calls) with great phone, communication, and administrative skills.
Demonstrated experience providing customer support in a professional setting
Strong phone, communication, and administrative skills required
Experience supporting SaaS, eCommerce, procurement, or supply chain platforms is a plus
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