Benefits Specialist
RAM Partners, LLC, Atlanta, GA, United States
Position Job Summary
The Benefits Specialist works directly with the HR team to provide day‑to‑day support for all aspects of benefit administration and management from enrollment to termination of coverage. Prior experience required.
Essential Duties and Responsibilities
Benefits Administration
Manage ongoing Benefits Administration for assigned clients, overseeing tasks such as New Hire and Open Enrollments, Medical Support Orders, processing benefit changes at the carrier level, invoice audit and reconciliations, payroll audit and verification, and managing COBRA processes & vendor interfacing
Administer day‑to‑day support for employee benefit plans, covering medical, dental, vision, life insurance, flexible spending accounts, health savings accounts, employee/dependent eligibility, and long‑term disability
Address client employee inquiries about benefits, emphasizing both timeliness and quality in responses
Ensure compliance with applicable state and federal regulations by securing and maintaining benefit documentation
Demonstrate comprehensive knowledge of federal and state regulations, compliance requirements, and filing procedures impacting employee benefits programs, including the ACA, ERISA, COBRA, FMLA, ADA, Section 125, Medicare, etc.
Input and maintain precise employee enrollment information in benefits‑related technology, such as online carrier portals and enrollment modules
Conduct employee orientations to acquaint them with company benefits
Research and formulate responses to complex benefit issues impacting client relationships
Client Satisfaction
Conduct conference calls and meetings with clients to discuss benefit plan administration
Develop and maintain employee communication, contributing to policy development
Provide ongoing consultation by addressing administration questions, discussing regulatory updates, resolving claim issues, and managing customer service problems with carriers
Assist in vendor management activities to ensure accurate and timely completion of tasks and resolution of employee questions
Collaboration and Expertise
Act as a liaison with Broker‑of‑Record or Account Manager
Collaborate, communicate, and address inquiries related to benefits for internal stakeholders, including HR Services team members, HIG brokers, and account managers
Serve as a knowledgeable resource for team members seeking guidance on benefits administration
Assist with implementations and internal and external vendor or system changes
Ad‑Hoc or Miscellaneous Duties
Support various tasks and special projects as required
Fulfill additional responsibilities as delegated by the supervisor or management
Qualifications and Skills Required
Strong organizational and time management skills with ability to multi‑task
Strong attention to detail and patience for tedious tasks
Excellent communication and customer service skills with the ability to work well with others
Ability to work well under pressure or time constraints
Highly motivated and reliable
Proficiency with Microsoft Office
Ability to maintain a positive presence in the workplace and with clients
Ability to work independently and as part of a team
Preferred Education / Training / Experience
Bachelor’s Degree preferred
3‑5 years Benefit Administration or Benefit experience
1+ year Human Resources Administration experience
Preferred experience with any of the following HRIS/Payroll systems: Paylocity, AllianceHCM, Paycor, Paycom, or ADP Workforce Now
Perks & Benefits
Generous employee benefits package which includes a robust wellness program
Employee Ownership Opportunities
Career progression opportunity – the potential for growth within the company
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Essential Duties and Responsibilities
Benefits Administration
Manage ongoing Benefits Administration for assigned clients, overseeing tasks such as New Hire and Open Enrollments, Medical Support Orders, processing benefit changes at the carrier level, invoice audit and reconciliations, payroll audit and verification, and managing COBRA processes & vendor interfacing
Administer day‑to‑day support for employee benefit plans, covering medical, dental, vision, life insurance, flexible spending accounts, health savings accounts, employee/dependent eligibility, and long‑term disability
Address client employee inquiries about benefits, emphasizing both timeliness and quality in responses
Ensure compliance with applicable state and federal regulations by securing and maintaining benefit documentation
Demonstrate comprehensive knowledge of federal and state regulations, compliance requirements, and filing procedures impacting employee benefits programs, including the ACA, ERISA, COBRA, FMLA, ADA, Section 125, Medicare, etc.
Input and maintain precise employee enrollment information in benefits‑related technology, such as online carrier portals and enrollment modules
Conduct employee orientations to acquaint them with company benefits
Research and formulate responses to complex benefit issues impacting client relationships
Client Satisfaction
Conduct conference calls and meetings with clients to discuss benefit plan administration
Develop and maintain employee communication, contributing to policy development
Provide ongoing consultation by addressing administration questions, discussing regulatory updates, resolving claim issues, and managing customer service problems with carriers
Assist in vendor management activities to ensure accurate and timely completion of tasks and resolution of employee questions
Collaboration and Expertise
Act as a liaison with Broker‑of‑Record or Account Manager
Collaborate, communicate, and address inquiries related to benefits for internal stakeholders, including HR Services team members, HIG brokers, and account managers
Serve as a knowledgeable resource for team members seeking guidance on benefits administration
Assist with implementations and internal and external vendor or system changes
Ad‑Hoc or Miscellaneous Duties
Support various tasks and special projects as required
Fulfill additional responsibilities as delegated by the supervisor or management
Qualifications and Skills Required
Strong organizational and time management skills with ability to multi‑task
Strong attention to detail and patience for tedious tasks
Excellent communication and customer service skills with the ability to work well with others
Ability to work well under pressure or time constraints
Highly motivated and reliable
Proficiency with Microsoft Office
Ability to maintain a positive presence in the workplace and with clients
Ability to work independently and as part of a team
Preferred Education / Training / Experience
Bachelor’s Degree preferred
3‑5 years Benefit Administration or Benefit experience
1+ year Human Resources Administration experience
Preferred experience with any of the following HRIS/Payroll systems: Paylocity, AllianceHCM, Paycor, Paycom, or ADP Workforce Now
Perks & Benefits
Generous employee benefits package which includes a robust wellness program
Employee Ownership Opportunities
Career progression opportunity – the potential for growth within the company
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr