Customer Support Representative
Radians, Salt Lake City, UT, United States
The Customer Support Representative (CSR’s) will provide customers with the information and services they need to successfully promote and buy Radians products. CSR’s will work collaboratively with Inside Sales Representatives, Inside Sales Account Representatives, Regional Sales Managers, and Manufacturer’s Representatives to facilitate the sales process.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answering customer calls, assisting, and/or directing them
Calls that include special pricing should be transferred to the Inside Sales or Inside Sales Account Representative
Product knowledge of our products and the competitive industry
Identify and understand who key competitors are in the industrial/safety channel
Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution
All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt
All credits and samples to be entered the day they are received
Follow-up calls and voicemails should be returned by end of business the day of receipt
Both positive and negative feedback received by customers should be entered with a task in P21
Communicate customer product requirements to Purchasing in a timely manner to minimize backorders.
Other duties as assigned
EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES
Customer service background: experience in a safety products environment preferred
Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls a must
Strong written and verbal communication skills
Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills
Experience with P21 is a plus
Ability to multi-task and prioritize work on a daily basis
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ESSENTIAL DUTIES AND RESPONSIBILITIES
Answering customer calls, assisting, and/or directing them
Calls that include special pricing should be transferred to the Inside Sales or Inside Sales Account Representative
Product knowledge of our products and the competitive industry
Identify and understand who key competitors are in the industrial/safety channel
Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution
All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt
All credits and samples to be entered the day they are received
Follow-up calls and voicemails should be returned by end of business the day of receipt
Both positive and negative feedback received by customers should be entered with a task in P21
Communicate customer product requirements to Purchasing in a timely manner to minimize backorders.
Other duties as assigned
EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES
Customer service background: experience in a safety products environment preferred
Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls a must
Strong written and verbal communication skills
Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills
Experience with P21 is a plus
Ability to multi-task and prioritize work on a daily basis
#J-18808-Ljbffr