Customer Service Associate (Business to Business)
LHH, Cincinnati, OH, United States
Customer Service Associate (Business to Business)
LHH Recruitment Solutions is looking for an experienced B2B Customer Service Associate (Account Manager) for a growing client in the Sharonville area. The Customer Service Associate supports customers by managing order processing, account inquiries, and ongoing service needs in a fast-paced, business-to-business environment. This role serves as a key point of contact for customers and works closely with internal teams to ensure accurate and timely fulfillment. This position is direct hire and will pay between $22 and $25.50/hr. Responsibilities Responded to inbound customer inquiries via phone and email regarding orders, products, pricing, and availability Processed customer orders, returns, and replacements with a high level of accuracy Entered and maintained customer orders and account data in internal systems Coordinated with operations, shipping, and internal support teams to resolve order or delivery issues Provided product and part support to customers and assisted with basic troubleshooting inquiries Followed up on open orders, backorders, and customer requests to ensure timely resolution Maintained strong customer relationships through professional and responsive communication Assisted with administrative tasks including documentation, order tracking, and reporting Qualifications 2+ years of customer service experience in a business-to-business or manufacturing environment Strong communication skills with the ability to interact professionally with customers and internal teams Experience processing orders and working within an ERP or order management system Strong attention to detail and ability to manage multiple priorities Proficient with Microsoft Office, including Outlook and Excel Ability to work independently while also contributing to a collaborative team environment If you are interested in learning more, please apply now. Pay Details: $22.00 to $25.50 per hour Search managed by: Christopher Riley Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, please navigate to
https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_814340_3121260
LHH Recruitment Solutions is looking for an experienced B2B Customer Service Associate (Account Manager) for a growing client in the Sharonville area. The Customer Service Associate supports customers by managing order processing, account inquiries, and ongoing service needs in a fast-paced, business-to-business environment. This role serves as a key point of contact for customers and works closely with internal teams to ensure accurate and timely fulfillment. This position is direct hire and will pay between $22 and $25.50/hr. Responsibilities Responded to inbound customer inquiries via phone and email regarding orders, products, pricing, and availability Processed customer orders, returns, and replacements with a high level of accuracy Entered and maintained customer orders and account data in internal systems Coordinated with operations, shipping, and internal support teams to resolve order or delivery issues Provided product and part support to customers and assisted with basic troubleshooting inquiries Followed up on open orders, backorders, and customer requests to ensure timely resolution Maintained strong customer relationships through professional and responsive communication Assisted with administrative tasks including documentation, order tracking, and reporting Qualifications 2+ years of customer service experience in a business-to-business or manufacturing environment Strong communication skills with the ability to interact professionally with customers and internal teams Experience processing orders and working within an ERP or order management system Strong attention to detail and ability to manage multiple priorities Proficient with Microsoft Office, including Outlook and Excel Ability to work independently while also contributing to a collaborative team environment If you are interested in learning more, please apply now. Pay Details: $22.00 to $25.50 per hour Search managed by: Christopher Riley Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, please navigate to
https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_814340_3121260