Customer Support Representative
Turn 14 Distribution, Horsham, PA, United States
Customer Support Representative
Location: Horsham, PA
In-Office Schedule: 7:30 AM
4:00 PM and 11:00 AM
7:30 PM, alternating between early and late shifts. Overview: Do you thrive on helping others and solving problems? Turn 14 Distribution is looking for Customer Support Representatives who are ready to deliver exceptional service to our customers. You'll be the go-to expert for order placement, status updates, and resolving any questions or concerns. If you're friendly, detail-oriented, and enjoy a fast-paced environment, this is the role for you! Key Responsibilities: Resolve order issues to ensure customer satisfaction Provide timely email correspondence and occasional phone support Update order statuses, obtain ETAs and tracking numbers Expedite order cancellations, shipping issues, and delivery exceptions Provide shipping quotes (UPS, USPS, FedEx, DHL) and assist with shipment changes Investigate and resolve shipment-related issues, including issuing RMAs Work with manufacturers to obtain credits and resolve product issues Understand goods issues, goods receipts, quarantines, and credit memos and their effect on inventory Navigate and leverage ERP software programs to support daily operations Knowledge, Skills, and Abilities: Prior customer service experience required Strong computer skills with the ability to type ~40 WPM Outgoing and friendly personality with outstanding professionalism Excellent communication and decision-making skills Automotive knowledge or service experience is a strong plus High School Diploma or equivalent required There at Every Turn: Our Benefits Competitive Pay Structure Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts) Generous Paid Time Off and Paid Holidays 401(K) Match Tuition Reimbursement Company-Sponsored Events Subsidized Part Purchasing Program
Location: Horsham, PA
In-Office Schedule: 7:30 AM
4:00 PM and 11:00 AM
7:30 PM, alternating between early and late shifts. Overview: Do you thrive on helping others and solving problems? Turn 14 Distribution is looking for Customer Support Representatives who are ready to deliver exceptional service to our customers. You'll be the go-to expert for order placement, status updates, and resolving any questions or concerns. If you're friendly, detail-oriented, and enjoy a fast-paced environment, this is the role for you! Key Responsibilities: Resolve order issues to ensure customer satisfaction Provide timely email correspondence and occasional phone support Update order statuses, obtain ETAs and tracking numbers Expedite order cancellations, shipping issues, and delivery exceptions Provide shipping quotes (UPS, USPS, FedEx, DHL) and assist with shipment changes Investigate and resolve shipment-related issues, including issuing RMAs Work with manufacturers to obtain credits and resolve product issues Understand goods issues, goods receipts, quarantines, and credit memos and their effect on inventory Navigate and leverage ERP software programs to support daily operations Knowledge, Skills, and Abilities: Prior customer service experience required Strong computer skills with the ability to type ~40 WPM Outgoing and friendly personality with outstanding professionalism Excellent communication and decision-making skills Automotive knowledge or service experience is a strong plus High School Diploma or equivalent required There at Every Turn: Our Benefits Competitive Pay Structure Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts) Generous Paid Time Off and Paid Holidays 401(K) Match Tuition Reimbursement Company-Sponsored Events Subsidized Part Purchasing Program