Account Specialist
Haworth Inc, Holland, MI, United States
Account Specialist
Join the future of workspace innovation at Haworth. Are you ready to shape the future of how people work, live, and thrive? At Haworth, we're not just creating furniture, we're revolutionizing the way the world interacts with spaces. As a global pioneer in workspace design since 1948, we've been pushing boundaries and redefining possibilities for over seven decades. We're looking for visionaries like you to help write the next chapter of our story. We are currently looking for an Account Specialist to join our team onsite in Holland, MI. The schedule is Monday - Friday, 8:00 AM - 5:00 PM. The Account Specialist serves as the primary point of contact for assigned dealer partners, delivering an exceptional customer service experience. This role is responsible for resolving product, service, and order-related issues through proactive problem solving, clear communication, and close collaboration with internal teams. By anticipating challenges, ensuring timely and accurate responses, and building strong, trusted relationships, the Account Specialist supports seamless project execution and helps drive a positive dealer experience. Essential functions include managing a portfolio of dealerships, ensuring timely and accurate processing and fulfillment; responding to a wide range of customer inquiries, providing comprehensive information and solutions; investigating and resolving order discrepancies, coordinating with internal teams to find solutions; tracking shipments and shortages and providing updates to customers on delivery status; proactively communicating with dealers regarding order status, potential delays, and other relevant information; providing fundamental knowledge of product process and systems to customers; collaborating effectively with cross-functional teams to address customer needs; performing all essential job functions with/without accommodation; and using office automation, communication, software, and tools used in Haworth office environment. Required qualifications include a bachelor's degree or education equivalency; two years of experience in a direct customer support role; and the ability to work in Holland, MI, without relocation assistance. Additionally, applicants must possess an unrestricted right to work in the US to be eligible for this position. Preferred qualifications include Haworth experience, project management experience or certification, furniture industry experience, experience in SAP, strong skillset in Microsoft Office Suite, and strong interpersonal skills. Design your future with Haworth. Headquartered in Holland Michigan, Haworth is a family owned global powerhouse at the forefront of innovation and sustainable design in the workspace interiors industry. Here, you'll have access to state of the art resources, collaborate with cross functional teams of passionate innovators, and experience a blend of global reach with personal growth opportunities. Whether you're developing new manufacturing processes, implementing smart factory solutions, or designing tomorrow's workspace solutions, you'll be empowered to make a lasting impact while growing your career. We believe in the power of collaboration and strive to create a culture where everyone feels valued, respected, and empowered to make a difference. Your hard work, dedication, and talent are the foundation of our success and enable us to build meaningful connections with our customers and each other. At Haworth, members enjoy benefits from their first day of employment: 20 days paid time off, health benefits, 401k match, insurance coverage, on-site gym, annual bonus programs, tuition reimbursement, volunteer time off, parental leave, pet insurance, and zero waste to landfill. At Haworth, we have a strong set of values that guide our business and help us align with our customers. We listen to our customers. We rely on our members. We honor integrity. We embrace continuous learning. We lead with design. We create value. We work to make the world better. As an EEO employer, Haworth will not discriminate in its employment practices due to an applicant's race, color, sex, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people. Haworth's AAP programs are available for applicant review. This organization participates in E-Verify Employment Eligibility Verification. If you have questions about any of the above policies, or if you require an ADA accommodation in the application process, please contact a member of our Human Resources team at (616)-393-1600.
Join the future of workspace innovation at Haworth. Are you ready to shape the future of how people work, live, and thrive? At Haworth, we're not just creating furniture, we're revolutionizing the way the world interacts with spaces. As a global pioneer in workspace design since 1948, we've been pushing boundaries and redefining possibilities for over seven decades. We're looking for visionaries like you to help write the next chapter of our story. We are currently looking for an Account Specialist to join our team onsite in Holland, MI. The schedule is Monday - Friday, 8:00 AM - 5:00 PM. The Account Specialist serves as the primary point of contact for assigned dealer partners, delivering an exceptional customer service experience. This role is responsible for resolving product, service, and order-related issues through proactive problem solving, clear communication, and close collaboration with internal teams. By anticipating challenges, ensuring timely and accurate responses, and building strong, trusted relationships, the Account Specialist supports seamless project execution and helps drive a positive dealer experience. Essential functions include managing a portfolio of dealerships, ensuring timely and accurate processing and fulfillment; responding to a wide range of customer inquiries, providing comprehensive information and solutions; investigating and resolving order discrepancies, coordinating with internal teams to find solutions; tracking shipments and shortages and providing updates to customers on delivery status; proactively communicating with dealers regarding order status, potential delays, and other relevant information; providing fundamental knowledge of product process and systems to customers; collaborating effectively with cross-functional teams to address customer needs; performing all essential job functions with/without accommodation; and using office automation, communication, software, and tools used in Haworth office environment. Required qualifications include a bachelor's degree or education equivalency; two years of experience in a direct customer support role; and the ability to work in Holland, MI, without relocation assistance. Additionally, applicants must possess an unrestricted right to work in the US to be eligible for this position. Preferred qualifications include Haworth experience, project management experience or certification, furniture industry experience, experience in SAP, strong skillset in Microsoft Office Suite, and strong interpersonal skills. Design your future with Haworth. Headquartered in Holland Michigan, Haworth is a family owned global powerhouse at the forefront of innovation and sustainable design in the workspace interiors industry. Here, you'll have access to state of the art resources, collaborate with cross functional teams of passionate innovators, and experience a blend of global reach with personal growth opportunities. Whether you're developing new manufacturing processes, implementing smart factory solutions, or designing tomorrow's workspace solutions, you'll be empowered to make a lasting impact while growing your career. We believe in the power of collaboration and strive to create a culture where everyone feels valued, respected, and empowered to make a difference. Your hard work, dedication, and talent are the foundation of our success and enable us to build meaningful connections with our customers and each other. At Haworth, members enjoy benefits from their first day of employment: 20 days paid time off, health benefits, 401k match, insurance coverage, on-site gym, annual bonus programs, tuition reimbursement, volunteer time off, parental leave, pet insurance, and zero waste to landfill. At Haworth, we have a strong set of values that guide our business and help us align with our customers. We listen to our customers. We rely on our members. We honor integrity. We embrace continuous learning. We lead with design. We create value. We work to make the world better. As an EEO employer, Haworth will not discriminate in its employment practices due to an applicant's race, color, sex, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people. Haworth's AAP programs are available for applicant review. This organization participates in E-Verify Employment Eligibility Verification. If you have questions about any of the above policies, or if you require an ADA accommodation in the application process, please contact a member of our Human Resources team at (616)-393-1600.