Call Center Representative
Entertainment Travel Associates, Tampa, FL, United States
Overview
At
Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Position Overview The Call Center Representative handles inbound and outbound calls, assisting customers with inquiries and providing support in a professional and efficient manner.
Responsibilities
Answer incoming calls and respond to customer inquiries
Make outbound calls as required for follow-ups or outreach
Provide accurate information about products, services, or promotions
Resolve customer concerns or escalate when necessary
Maintain detailed records of customer interactions
Follow communication scripts and service standards
Qualifications
Strong verbal communication and active listening skills
Customer-focused mindset and problem-solving abilities
Ability to remain calm and professional under pressure
Basic computer and data entry skills
Strong organizational and multitasking abilities
Ability to work in a team environment
Additional Information
Competitive salary package
Growth opportunities within a supportive and expanding organization
Skill development in sales, communication, and client relations
Collaborative and professional work environment
Full-time job position with consistent schedule
#J-18808-Ljbffr
Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Position Overview The Call Center Representative handles inbound and outbound calls, assisting customers with inquiries and providing support in a professional and efficient manner.
Responsibilities
Answer incoming calls and respond to customer inquiries
Make outbound calls as required for follow-ups or outreach
Provide accurate information about products, services, or promotions
Resolve customer concerns or escalate when necessary
Maintain detailed records of customer interactions
Follow communication scripts and service standards
Qualifications
Strong verbal communication and active listening skills
Customer-focused mindset and problem-solving abilities
Ability to remain calm and professional under pressure
Basic computer and data entry skills
Strong organizational and multitasking abilities
Ability to work in a team environment
Additional Information
Competitive salary package
Growth opportunities within a supportive and expanding organization
Skill development in sales, communication, and client relations
Collaborative and professional work environment
Full-time job position with consistent schedule
#J-18808-Ljbffr