Intake Specialist - Indianapolis, IN

Respond to online inquiries regarding the filing of complaints Effectively interview potential Complainants Analyze and summarize information received from online inquiries Prepare investigative work case files for investigations Send Notice of Complaints and interrogatories to relevant parties Provides excellent customer service, via telephone and in person Responsible for monthly reporting Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders Research databases for correct contact information for relevant parties and witnesses Other duties as assigned Preferred Experience

Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed Interpersonal skills, especially when dealing with the public Detail oriented work ethic Strong organizational skills with the ability to manage various projects simultaneously Working knowledge of computers and Microsoft Office Suite Ability to type with speed and accuracy General knowledge of functions of other departments and agencies and their relationships to the intake/case control division Ability to communicate effectively and ability to establish cooperative work relationships

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