Call Center Sales & Retention Representative - Hybrid
AT&T, Atlanta, GA, United States
Note: This hybrid‑remote position requires you to report to our Atlanta, Georgia office on a 3‑4 day per week basis and work remotely for 1‑2 days per week.
This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
Pay Transparency Premier Service Consultants earn $18.50 hourly plus commissions if all sales goals are met. With uncapped commission opportunities, exceeding those goals can earn top representatives $62,280+ per year. Individual starting salary may vary by geography, experience, expertise, and education/training.
How You’ll Make an Impact As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
What Your Day‑to‑Day Will Look Like
Handle customer interactions (calls, chats, emails) in a fast‑paced environment.
Accurately resolve issues related to service, billing, payments, and collections.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher support if needed.
Build customer confidence and loyalty by resolving issues.
Support various customer inquiries, including technical issues.
Work a flexible 40‑hour per week schedule, which may include nights, weekends, and overtime.
Paid training to set you up for success.
Key Expectations to Succeed
Commissioned sales experience highly preferred
Unwavering customer focus
Strong work ethic
Adaptability
Problem‑solving skills
Attention to detail
Joining Our Team Comes With Amazing Perks and Benefits
Medical, Dental, and Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time Off and holidays – 1 week after 6 months, 2 weeks after the first year, with additional PTO based on bargaining group
Paid parental leave
Additional sick leave beyond state and local law may be available but is unprotected
Adoption reimbursement
Disability benefits (short‑term and long‑term)
Life and accidental death insurance
Supplemental benefit programs: critical illness/accident, hospital indemnity, group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Work From Home (WFH) Requirements
You will need verified internet service with a minimum of 12 mb upload and 18 mb download speeds and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the necessary equipment.
Your workspace must meet WFH standards (technical, security, physical, noise, Clean Desk policy) and you’ll participate in workspace audits (remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
You will need to be available, accessible, and accountable during established work schedules and shifts, following technical support processes, compliance standards, training, performance management, and remote monitoring policies.
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this opportunity would be a great fit! Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
When you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! Your future is calling. Apply today!
Weekly Hours:
40 Time Type:
Regular Location:
Atlanta, Georgia
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
Pay Transparency Premier Service Consultants earn $18.50 hourly plus commissions if all sales goals are met. With uncapped commission opportunities, exceeding those goals can earn top representatives $62,280+ per year. Individual starting salary may vary by geography, experience, expertise, and education/training.
How You’ll Make an Impact As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
What Your Day‑to‑Day Will Look Like
Handle customer interactions (calls, chats, emails) in a fast‑paced environment.
Accurately resolve issues related to service, billing, payments, and collections.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher support if needed.
Build customer confidence and loyalty by resolving issues.
Support various customer inquiries, including technical issues.
Work a flexible 40‑hour per week schedule, which may include nights, weekends, and overtime.
Paid training to set you up for success.
Key Expectations to Succeed
Commissioned sales experience highly preferred
Unwavering customer focus
Strong work ethic
Adaptability
Problem‑solving skills
Attention to detail
Joining Our Team Comes With Amazing Perks and Benefits
Medical, Dental, and Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time Off and holidays – 1 week after 6 months, 2 weeks after the first year, with additional PTO based on bargaining group
Paid parental leave
Additional sick leave beyond state and local law may be available but is unprotected
Adoption reimbursement
Disability benefits (short‑term and long‑term)
Life and accidental death insurance
Supplemental benefit programs: critical illness/accident, hospital indemnity, group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Work From Home (WFH) Requirements
You will need verified internet service with a minimum of 12 mb upload and 18 mb download speeds and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the necessary equipment.
Your workspace must meet WFH standards (technical, security, physical, noise, Clean Desk policy) and you’ll participate in workspace audits (remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
You will need to be available, accessible, and accountable during established work schedules and shifts, following technical support processes, compliance standards, training, performance management, and remote monitoring policies.
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this opportunity would be a great fit! Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
When you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! Your future is calling. Apply today!
Weekly Hours:
40 Time Type:
Regular Location:
Atlanta, Georgia
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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