Business Development Center Representative

Business Development Center Representative Job Category: Sales Requisition Number: BUSIN003189 Type: Full-Time | Status: On-site Location: Cerritos, CA (Onsite) Compensation: $20/HR + Performance Bonuses Schedule: Must have full availability including weekends. Hours are 9:00 AM - 6:00 PM. Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand! We are a fast-paced, customer-focused dealership built on strong core values, seeking a motivated team and energetic BDC Representative to join our team. As a BDC Sales Representative, you will be the first point of contact for our customers – handling all inbound and outbound communication, setting appointments, and helping drive business to our sales team while delivering a professional and positive experience. Core Responsibilities Respond to internet leads, calls, emails, and texts quickly Make outbound follow up calls, emails, and texts efficiently Ability to handle objections and stay persistent Set, confirm, and track appointments with urgency and accuracy Mine the database and manage the customer relations Commit to the dealership's proven process and daily workflow to drive results Work with the sales team to ensure smooth customer experience Serve as a customer and dealership advocate, delivering a positive experience supporting business goals and culture Basic Requirements Sales, customer service, or call center experience preferred Basic knowledge of Microsoft Office Ability to multitask in a fast-paced environment Ability to thrive in a healthy, competitive, performance-driven environment Positive, driven attitude Benefits & Employee Perks (Full-Time Employees) Medical, Dental, Vision, and Complimentary Life Insurance 401k Matching and FSA Tuition Reimbursement Paid Time Off (accrues) Supplemental Insurance (Hospital, Accident, Critical Illness) Discounts on Vehicles, Services, and Parts Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr