BDC Representative (Inside Sales)

BDC Representative (Inside Sales)

Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

We are a fast-paced, customer focused dealership built on strong core values, looking for a motivated team and energetic BDC Representative to join our team. As a BDC Sales Representative, you will be the first point of contact for our customers handling all inbound and outbound communication, setting appointments, and helping drive business to our sales team while delivering a professional and positive experience.

For immediate consideration, please email the text of the contact email. Schedule: Must have full availability including Friday's and Saturday's. Sunday's are on rotation! Hours are 8:30 AM - 5:00 PM and 11:30 AM - 8:00 PM.

Core Responsibilities:

• Respond to internet leads, calls, emails, and texts quickly
• Make outbound follow up calls, emails, and texts efficiently
• Ability to handle objections and stay persistent
• Set, confirm, and track appointments with urgency and accuracy
• Mine the database and manage the customer relations
• Commit to the dealerships proven process and daily workflow to drive results
• Work with the sales team to ensure smooth customer experience
• Serve as a customer and dealership advocate, delivering a positive experience supporting business goals and culture

Basic Requirements:

• Sales, customer service, or call center experience preferred
• Strong communication skills
• Basic knowledge on Microsoft office
• Ability to multitask in fast-paced environment
• Ability to thrive in a healthy, competitive, performance-driven environment
• Positive, driven attitude

Benefits & Employee Perks (Full-Time Employees):

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts

Tips for a Successful Application & Interview Process:

• Bring Your Best Resume Upload your most recent version so we can see all you've accomplished
• Transitioning from Another Industry? A cover letter helps! Use it to highlight transferable skills that make you a great fit
• Dress to Impress First impressions count. Dress professionally and bring your authentic self
• Rescheduling or Canceling Interviews Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key