Customer Service Representative
The Cortina Companies, Franklin Park, IL, United States
KEY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS :
Develop in-depth product knowledge to identify customer needs and deliver effective, personalized solutions
Communicate with customers via phone and email to build & maintain strong, positive relationships
Collaborate with the sales team to address customer inquiries and ensure a seamless service experience
Accurately process customer orders, inquiries, and requests in a collaborative, quick-response environment
Handle business transactions, including processing returns, credits, and authorizations
Coordinate with shipping, purchasing, and accounting departments to resolve issues and fulfill customer requests efficiently
POSITION REQUIRMENTS: Bachelor’s degree OR equivalent work experience Ability to multi-task and exercise independent judgment Ability to manage conflict Detailed, professional, and strong communication skills Microsoft Office
WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS: Primarily office-based with moderate noise levels & prolonged computer use Office located in Franklin Park Schedule: Monday – Friday 8am-5pm with a 1-hour unpaid lunch break Pay: $21.00 - $29.00 per hour
This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and may be revised at any time by the Company.
POSITION REQUIRMENTS: Bachelor’s degree OR equivalent work experience Ability to multi-task and exercise independent judgment Ability to manage conflict Detailed, professional, and strong communication skills Microsoft Office
WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS: Primarily office-based with moderate noise levels & prolonged computer use Office located in Franklin Park Schedule: Monday – Friday 8am-5pm with a 1-hour unpaid lunch break Pay: $21.00 - $29.00 per hour
This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and may be revised at any time by the Company.