Bilingual Customer Support Representative II (Portuguese)
Acro Service Corp, Johnston, IA, United States
Job Title: Bilingual Customer Support Representative II (Portuguese)
Location: Johnston IA USA 50131
Duration: 24+ months contract on W2
*These positions will require a Bi-Lingual individual to be fluent in Portuguese, as well as English*
REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE: * Fluent in Portuguese *Skills in interpersonal communications, negotiation, and conflict resolution *Advanced in verbal and written in Portuguese language abilities * Working functional in written and verbal English language abilities * Experience with customer service / support * High comfort level and experience with consumer software applications * Strong computer and troubleshooting skills * Ability to work off-shift hours and occasional holidays to support the business * Experience with data management
DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: * Knowledge of agriculture customers * Agriculture operations experience, including Precision Farming experience * Prior work experience in Agriculture or Technology dealer channels * Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Contact Center is open from 5am - 7pm CST, Monday - Friday · Occasional holidays, weekends and overtime based on the needs of the business · Candidate must be available to work any 8-hour shift within the 5am-7pm support window.
SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity.
Onboarding Attendance Policy: Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off. Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination. To determine if an absence is excused work with your direct supervisor.
Interviews will include behavioral based questioning · Candidate will be asked to share specific examples
REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE: * Fluent in Portuguese *Skills in interpersonal communications, negotiation, and conflict resolution *Advanced in verbal and written in Portuguese language abilities * Working functional in written and verbal English language abilities * Experience with customer service / support * High comfort level and experience with consumer software applications * Strong computer and troubleshooting skills * Ability to work off-shift hours and occasional holidays to support the business * Experience with data management
DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: * Knowledge of agriculture customers * Agriculture operations experience, including Precision Farming experience * Prior work experience in Agriculture or Technology dealer channels * Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Contact Center is open from 5am - 7pm CST, Monday - Friday · Occasional holidays, weekends and overtime based on the needs of the business · Candidate must be available to work any 8-hour shift within the 5am-7pm support window.
SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity.
Onboarding Attendance Policy: Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off. Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination. To determine if an absence is excused work with your direct supervisor.
Interviews will include behavioral based questioning · Candidate will be asked to share specific examples