Bilingual Customer Support Representative II (Portuguese)
Acro, Johnston, IA, United States
Job Title: Bilingual Customer Support Representative II (Portuguese)
Location: Johnston IA USA 50131
Duration: 24+ months contract on W2
*These positions will require a Bi-Lingual individual to be fluent in Portuguese, as well as English*
Submit your CV and any additional required information after you have read this description by clicking on the application button.
REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE: * Fluent in Portuguese *Skills in interpersonal communications, negotiation, and conflict resolution *Advanced in verbal and written in Portuguese language abilities * Working functional in written and verbal English language abilities * Experience with customer service / support * High comfort level and experience with consumer software applications * Strong computer and troubleshooting skills * Ability to work off-shift hours and occasional holidays to support the business * Experience with data management DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: * Knowledge of agriculture customers * Agriculture operations experience, including Precision Farming experience * Prior work experience in Agriculture or Technology dealer channels * Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline Contact Center is open from 5am - 7pm CST, Monday - Friday · Occasional holidays, weekends and overtime based on the needs of the business · Candidate must be available to work any 8-hour shift within the 5am-7pm support window. SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity. Onboarding Attendance Policy: Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off. Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination. xywuqvp To determine if an absence is excused work with your direct supervisor. Interviews will include behavioral based questioning · Candidate will be asked to share specific examples
Submit your CV and any additional required information after you have read this description by clicking on the application button.
REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE: * Fluent in Portuguese *Skills in interpersonal communications, negotiation, and conflict resolution *Advanced in verbal and written in Portuguese language abilities * Working functional in written and verbal English language abilities * Experience with customer service / support * High comfort level and experience with consumer software applications * Strong computer and troubleshooting skills * Ability to work off-shift hours and occasional holidays to support the business * Experience with data management DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: * Knowledge of agriculture customers * Agriculture operations experience, including Precision Farming experience * Prior work experience in Agriculture or Technology dealer channels * Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline Contact Center is open from 5am - 7pm CST, Monday - Friday · Occasional holidays, weekends and overtime based on the needs of the business · Candidate must be available to work any 8-hour shift within the 5am-7pm support window. SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity. Onboarding Attendance Policy: Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off. Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination. xywuqvp To determine if an absence is excused work with your direct supervisor. Interviews will include behavioral based questioning · Candidate will be asked to share specific examples