Customer Service Representative
Russell Tobin, Franklin, MA, United States
Russell Tobin's client is hiring a Customer Service Representative in Franklin, MA
Employment Type:
Contract Location:
Onsite - Franklin, MA 02038 Schedule:
7am-4pm Pay rate:
$22-$23/hr
Responsibilities: Resolve customer service or billing concerns, including exchanges, refunds, and billing adjustments Respond to customer inquiries and provide updates on claim investigations and resolutions Escalate unresolved issues to appropriate departments for further review Maintain accurate records of customer interactions, including inquiries, complaints, and actions taken Provide timely follow-up to ensure customer satisfaction
Requirements: 2–4 years of customer service experience required High school diploma or GED preferred Strong verbal and written communication, interpersonal, and customer service skills Excellent attention to detail, problem-solving abilities, and time management Ability to work independently while accurately documenting and maintaining customer records Proficient in Microsoft Office applications (Word, PowerPoint) Experience handling inbound and outbound calls is a plus
Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Employment Type:
Contract Location:
Onsite - Franklin, MA 02038 Schedule:
7am-4pm Pay rate:
$22-$23/hr
Responsibilities: Resolve customer service or billing concerns, including exchanges, refunds, and billing adjustments Respond to customer inquiries and provide updates on claim investigations and resolutions Escalate unresolved issues to appropriate departments for further review Maintain accurate records of customer interactions, including inquiries, complaints, and actions taken Provide timely follow-up to ensure customer satisfaction
Requirements: 2–4 years of customer service experience required High school diploma or GED preferred Strong verbal and written communication, interpersonal, and customer service skills Excellent attention to detail, problem-solving abilities, and time management Ability to work independently while accurately documenting and maintaining customer records Proficient in Microsoft Office applications (Word, PowerPoint) Experience handling inbound and outbound calls is a plus
Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.