Customer Service Representative
Meiborg Companies, Rockford, IL, United States
Who We Are
At Meiborg, our drivers and support teams deliver on commitments every day—safely, reliably, and with pride.
As an industry-leading logistics company serving customers across the U.S., Meiborg is known for dependable transportation and warehousing solutions. Our customer service professionals are at the heart of that promise, keeping shipments moving and relationships strong.
Why This Role Matters The Customer Service Representative is a trusted partner to our customers and operations teams—solving problems, coordinating shipments, and ensuring every interaction reflects the Meiborg standard. You’ll be the go-to resource when things get complex, helping prevent small issues from becoming big ones and keeping freight flowing smoothly.
What You’ll Do Serve as the primary point of contact for customer accounts via email and phone Act as the first escalation point for delivery issues (shortages, missing shipments or paperwork, quantity discrepancies) Coordinate closely with shipping foremen and warehouse teams to resolve problems quickly Work with freight forwarders to obtain booking instructions and confirm delivery locations Partner with Accounts Payable to resolve freight billing questions Build and maintain professional relationships with carrier and freight company representatives Enter, modify, and schedule customer orders, additions, and cancellations Respond to inquiries regarding warranties, shipping timelines, delivery discrepancies, and distributor information Document activity clearly and accurately in internal systems Contribute to a collaborative team environment focused on operational excellence Perform other duties as assigned
What We’re Looking For Experience & Education 2+ years of customer service experience (logistics or transportation preferred) High school diploma or GED required; Associate degree a plus
Skills That Set You Apart Excellent written and verbal communication Strong problem-solving and conflict-resolution abilities Ability to multitask and stay organized in a fast-paced environment Detail-oriented with strong documentation skills Comfortable using Microsoft Office and Google Workspace Familiar with phone systems and customer service software platforms Able to quickly learn processes and retain operational details
Compensation Competitive pay based on education, experience, and credentials
Benefits & Perks Medical, Dental, Vision, and Prescription coverage Paid Time Off (PTO) 401(k) with company match Company-paid chiropractic care Short-Term Disability Life Insurance
Physical Requirements Prolonged periods of sitting and computer use Ability to lift up to 15 pounds Ability to climb stairs as needed
Equal Opportunity Employer Meiborg Companies is committed to fair and equal treatment of all associates and applicants. Employment decisions are based on qualifications, performance, and business needs. We proudly support a workplace where people can grow their careers and own their future.
Why This Role Matters The Customer Service Representative is a trusted partner to our customers and operations teams—solving problems, coordinating shipments, and ensuring every interaction reflects the Meiborg standard. You’ll be the go-to resource when things get complex, helping prevent small issues from becoming big ones and keeping freight flowing smoothly.
What You’ll Do Serve as the primary point of contact for customer accounts via email and phone Act as the first escalation point for delivery issues (shortages, missing shipments or paperwork, quantity discrepancies) Coordinate closely with shipping foremen and warehouse teams to resolve problems quickly Work with freight forwarders to obtain booking instructions and confirm delivery locations Partner with Accounts Payable to resolve freight billing questions Build and maintain professional relationships with carrier and freight company representatives Enter, modify, and schedule customer orders, additions, and cancellations Respond to inquiries regarding warranties, shipping timelines, delivery discrepancies, and distributor information Document activity clearly and accurately in internal systems Contribute to a collaborative team environment focused on operational excellence Perform other duties as assigned
What We’re Looking For Experience & Education 2+ years of customer service experience (logistics or transportation preferred) High school diploma or GED required; Associate degree a plus
Skills That Set You Apart Excellent written and verbal communication Strong problem-solving and conflict-resolution abilities Ability to multitask and stay organized in a fast-paced environment Detail-oriented with strong documentation skills Comfortable using Microsoft Office and Google Workspace Familiar with phone systems and customer service software platforms Able to quickly learn processes and retain operational details
Compensation Competitive pay based on education, experience, and credentials
Benefits & Perks Medical, Dental, Vision, and Prescription coverage Paid Time Off (PTO) 401(k) with company match Company-paid chiropractic care Short-Term Disability Life Insurance
Physical Requirements Prolonged periods of sitting and computer use Ability to lift up to 15 pounds Ability to climb stairs as needed
Equal Opportunity Employer Meiborg Companies is committed to fair and equal treatment of all associates and applicants. Employment decisions are based on qualifications, performance, and business needs. We proudly support a workplace where people can grow their careers and own their future.