Senior Customer Service Representative
Robert Half, Paramus, NJ, United States
Job Description:
Bilingual is a PLUS Manage and fully own the complete order process from start to finish in a timely manner Monitors orders daily and keeps customers updated to resolve all issues that prevent orders from flowing through the system, shipping, and billing properly Review Customer’s Scorecards and root cause with IT and purchasing to maintain highest scores Update Customer’s Routing Guides Monitor & maintain orders received via e-mail / EDI / Website / Amazon / Process Containers - Backorders Handle any delivery issues including missing shipments and damaged material Maintain back order and open order files, updating the customer on the order status and providing analysis when required Professionally manage queries and complaints to ensure that they are resolved within agreed timescales Ensure that the customer’s journey is seamless and recognized as first class within the industry Enter customer orders into ERP system and review them for accuracy (items, pricing, terms & conditions, shipping method/terms, special notes & customer instructions, etc.) Monitor and maintain orders received via email, EDI, website, Amazon and processing sales quotations
Bilingual is a PLUS Manage and fully own the complete order process from start to finish in a timely manner Monitors orders daily and keeps customers updated to resolve all issues that prevent orders from flowing through the system, shipping, and billing properly Review Customer’s Scorecards and root cause with IT and purchasing to maintain highest scores Update Customer’s Routing Guides Monitor & maintain orders received via e-mail / EDI / Website / Amazon / Process Containers - Backorders Handle any delivery issues including missing shipments and damaged material Maintain back order and open order files, updating the customer on the order status and providing analysis when required Professionally manage queries and complaints to ensure that they are resolved within agreed timescales Ensure that the customer’s journey is seamless and recognized as first class within the industry Enter customer orders into ERP system and review them for accuracy (items, pricing, terms & conditions, shipping method/terms, special notes & customer instructions, etc.) Monitor and maintain orders received via email, EDI, website, Amazon and processing sales quotations