Customer Service Representative
Belcan, Wichita, KS, United States
Job Title: Customer Service 3
Location: Wichita, KS
Zip Code: 67209
Duration: 24 Months
Pay Rate: $21.09/hr.
Keyword's: #Wichitajobs; #CustomerServicejobs;
Start Date: Immediate
Job Description: Primary Responsibilities * Perform duties related to overall customer service and account management: logistics, contract management, and customer relations * Effectively manage a large amount of written communication and data while complying with internal and external process. * Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel. * Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures. * Utilize enterprise system (SAP) to input or extract repair/material data. * Assists in interface with intra-company departments relative to warranty, credit, billing, etc. * Maintain knowledge of Client's organization and products to provide the appropriate information and support to customers. * Consistently document customer service needs to identify patterns and maintain quality. * Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).
Basic Qualifications * HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience * OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required * Must be a U.S. Person/Permanent Resident 'Green Card' holder * Previous experience working in a customer-facing role * Able to communicate professionally and effectively, both in writing and verbally to internal and external customers * Strong email and MS office software skills
Preferred Qualifications * SAP experience
Job Description: Primary Responsibilities * Perform duties related to overall customer service and account management: logistics, contract management, and customer relations * Effectively manage a large amount of written communication and data while complying with internal and external process. * Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel. * Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures. * Utilize enterprise system (SAP) to input or extract repair/material data. * Assists in interface with intra-company departments relative to warranty, credit, billing, etc. * Maintain knowledge of Client's organization and products to provide the appropriate information and support to customers. * Consistently document customer service needs to identify patterns and maintain quality. * Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).
Basic Qualifications * HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience * OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required * Must be a U.S. Person/Permanent Resident 'Green Card' holder * Previous experience working in a customer-facing role * Able to communicate professionally and effectively, both in writing and verbally to internal and external customers * Strong email and MS office software skills
Preferred Qualifications * SAP experience