Intake Specialist
Prestige Business Services LLC, Southfield, MI, United States
Intake Specialist
Southfield, MI
$19–$23/hr (based on experience)
Full-Time | On-Site
About the Role Our client is hiring an Intake Specialist for a high-volume personal injury law firm in Southfield. This role is the first point of contact for prospective clients and directly impacts whether cases are signed.
This is a
phone-heavy, conversion-focused role . Strong communication, urgency, and follow-up matter.
What You’ll Do Handle inbound calls and online inquiries from potential clients Conduct structured intake conversations and qualify cases Build rapport with injured callers and guide next steps Document calls accurately and coordinate with the intake team Follow up with leads to drive signed cases
What We’re Looking For 1+ year in legal intake, inside sales, call center, or phone-based customer service Confident phone presence and persuasive communication Comfortable handling emotional conversations Organized, reliable, and detail-oriented On-site availability in Southfield
Why Apply Direct impact on firm growth Fast-paced, performance-driven environment Growth potential within legal intake
About the Role Our client is hiring an Intake Specialist for a high-volume personal injury law firm in Southfield. This role is the first point of contact for prospective clients and directly impacts whether cases are signed.
This is a
phone-heavy, conversion-focused role . Strong communication, urgency, and follow-up matter.
What You’ll Do Handle inbound calls and online inquiries from potential clients Conduct structured intake conversations and qualify cases Build rapport with injured callers and guide next steps Document calls accurately and coordinate with the intake team Follow up with leads to drive signed cases
What We’re Looking For 1+ year in legal intake, inside sales, call center, or phone-based customer service Confident phone presence and persuasive communication Comfortable handling emotional conversations Organized, reliable, and detail-oriented On-site availability in Southfield
Why Apply Direct impact on firm growth Fast-paced, performance-driven environment Growth potential within legal intake