Collections/Claims Specialist - Indianapolis, IN (ON-SITE)
Phaxis, Indianapolis, IN, United States
Key Responsibilities
Manage a portfolio of delinquent accounts, tracking outstanding balances and prioritizing collection efforts
Contact debtors via phone, email, and fax to discuss account status and secure payment
Negotiate payment plans, settlements, and payoff deadlines in alignment with company policies
Process requests for authorization hold removals and ensure timely follow‑up
Utilize skip tracing techniques to locate hard‑to‑reach individuals
Investigate and resolve billing discrepancies, disputes, and client concerns
Monitor aging reports to ensure timely collection and accurate account status updates
Maintain detailed and accurate records of all collection activities and communications
Build professional, trust‑based relationships with clients to encourage repayment and prevent future delinquencies
Overcome objections and provide solutions to facilitate payment, including suggesting alternative payment options
About This Role
Work schedule: Monday – Friday, 8 am to 5 pm with (two late nights required) at 10 am to 7 pm EST, occasional Saturday morning hours
Training schedule: Monday – Friday 9:30 am – 6 pm EST
Engage consumers and assist them with managing their delinquent accounts
Using a consultative approach, help consumers identify the most suitable solutions
Negotiate to resolve the balance due in the best interests of all parties
Create a sense of urgency using a customer service demeanor
Remain compliant, positive and professional at all times
Compensation
Starting hourly pay: Starting at $16.00 per hour, with the potential for a higher base rate based on experience, plus uncapped performance commission and bonus potential!
Conversion base salary: $40,000 – $50,000
Benefits: Medical, Dental, Vision, Life and Disability insurance, 401K, Paid Vacation and Holidays
Full‑time work: (40 hours per week) schedule
Paid training: designed to set you up for success Day 1!
Supportive team and collaborative culture
What You’ll Need To be successful, you’ll need:
HS Diploma or GED required; College Degree a plus but not required
Punctuality (Must have reliable attendance)
1+ years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
Must attend full training schedule
Ability to commit to working a full time schedule with weekends as assigned
Coachable (Must have willingness to learn)
Must have reliable transportation
Strong verbal communication skills (ability to persuade and negotiate)
Computer skills: document calls and navigate software packages, databases and the internet
Ability to maintain confidentiality and high level of trustworthiness
Ability to maintain professionalism within the work environment
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Manage a portfolio of delinquent accounts, tracking outstanding balances and prioritizing collection efforts
Contact debtors via phone, email, and fax to discuss account status and secure payment
Negotiate payment plans, settlements, and payoff deadlines in alignment with company policies
Process requests for authorization hold removals and ensure timely follow‑up
Utilize skip tracing techniques to locate hard‑to‑reach individuals
Investigate and resolve billing discrepancies, disputes, and client concerns
Monitor aging reports to ensure timely collection and accurate account status updates
Maintain detailed and accurate records of all collection activities and communications
Build professional, trust‑based relationships with clients to encourage repayment and prevent future delinquencies
Overcome objections and provide solutions to facilitate payment, including suggesting alternative payment options
About This Role
Work schedule: Monday – Friday, 8 am to 5 pm with (two late nights required) at 10 am to 7 pm EST, occasional Saturday morning hours
Training schedule: Monday – Friday 9:30 am – 6 pm EST
Engage consumers and assist them with managing their delinquent accounts
Using a consultative approach, help consumers identify the most suitable solutions
Negotiate to resolve the balance due in the best interests of all parties
Create a sense of urgency using a customer service demeanor
Remain compliant, positive and professional at all times
Compensation
Starting hourly pay: Starting at $16.00 per hour, with the potential for a higher base rate based on experience, plus uncapped performance commission and bonus potential!
Conversion base salary: $40,000 – $50,000
Benefits: Medical, Dental, Vision, Life and Disability insurance, 401K, Paid Vacation and Holidays
Full‑time work: (40 hours per week) schedule
Paid training: designed to set you up for success Day 1!
Supportive team and collaborative culture
What You’ll Need To be successful, you’ll need:
HS Diploma or GED required; College Degree a plus but not required
Punctuality (Must have reliable attendance)
1+ years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
Must attend full training schedule
Ability to commit to working a full time schedule with weekends as assigned
Coachable (Must have willingness to learn)
Must have reliable transportation
Strong verbal communication skills (ability to persuade and negotiate)
Computer skills: document calls and navigate software packages, databases and the internet
Ability to maintain confidentiality and high level of trustworthiness
Ability to maintain professionalism within the work environment
#J-18808-Ljbffr