Customer Engagement Representative – Entry-Level
G.I.G. ATL, Atlanta, GA, United States
Atlanta, United States | Posted on 03/27/2026
We are looking for an enthusiastic, motivated individual to join our team as Customer Service & Engagement Associate. This entry-level role offers hands-on experience in client relations, donor support, and community outreach, with a clear path to leadership and management within your first year.
As a Customer Service & Engagement Associate, you will provide exceptional support and service to clients, donors, and community members. Your work will create meaningful connections, promote organizational initiatives, and ensure a positive customer experience while developing skills in communication, leadership, and problem-solving.
Key Responsibilities
Serve as a friendly and knowledgeable point of contact for customers, donors, and community members
Educate and guide clients to support organizational initiatives through recurring donations or engagement programs
Build strong relationships and provide a high-quality, customer-focused experience
Participate in team meetings, training workshops, and professional development sessions
Learn and implement best practices in customer service, sales, and community engagement
Mentor and support team members as you grow into leadership roles
Demonstrate professionalism, reliability, and a proactive approach to problem-solving
Track customer interactions, provide feedback, and suggest improvements to enhance service delivery
Requirements
Excellent communication and interpersonal skills
Approachable, friendly, and confident interacting with diverse clients
Customer-focused with a desire to deliver positive experiences
Motivated, coachable, and eager to grow professionally
Reliable, professional, and collaborative in a team environment
Must be 18+ and authorized to work in the U.S.
Experience in customer service, retail, hospitality, call centers, or sales is a plus but not required
Rapid Career Advancement:
Move from entry-level into management within your first year with clear leadership pathways
Meaningful Work:
Contribute directly to the success of nonprofit and community-focused initiatives Professional Development:
Ongoing training, mentorship, and leadership programs to prepare you for senior roles
Team-Centric Environment:
Join a collaborative, supportive, and energetic team
Leadership Opportunities:
Clear roadmap to develop into management and senior-level positions
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As a Customer Service & Engagement Associate, you will provide exceptional support and service to clients, donors, and community members. Your work will create meaningful connections, promote organizational initiatives, and ensure a positive customer experience while developing skills in communication, leadership, and problem-solving.
Key Responsibilities
Serve as a friendly and knowledgeable point of contact for customers, donors, and community members
Educate and guide clients to support organizational initiatives through recurring donations or engagement programs
Build strong relationships and provide a high-quality, customer-focused experience
Participate in team meetings, training workshops, and professional development sessions
Learn and implement best practices in customer service, sales, and community engagement
Mentor and support team members as you grow into leadership roles
Demonstrate professionalism, reliability, and a proactive approach to problem-solving
Track customer interactions, provide feedback, and suggest improvements to enhance service delivery
Requirements
Excellent communication and interpersonal skills
Approachable, friendly, and confident interacting with diverse clients
Customer-focused with a desire to deliver positive experiences
Motivated, coachable, and eager to grow professionally
Reliable, professional, and collaborative in a team environment
Must be 18+ and authorized to work in the U.S.
Experience in customer service, retail, hospitality, call centers, or sales is a plus but not required
Rapid Career Advancement:
Move from entry-level into management within your first year with clear leadership pathways
Meaningful Work:
Contribute directly to the success of nonprofit and community-focused initiatives Professional Development:
Ongoing training, mentorship, and leadership programs to prepare you for senior roles
Team-Centric Environment:
Join a collaborative, supportive, and energetic team
Leadership Opportunities:
Clear roadmap to develop into management and senior-level positions
#J-18808-Ljbffr