Client Advocate Manager - HIS
Solventum, Eden Prairie, MN, United States
Job Description
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Impact You Will Make in this Role The Client Advocate Manager will be responsible for managing a team of Client Advocate Executives with assigned clients in Health Information Systems products and services. The manager will lead a team that serves as trusted advisors and strategic partners to innovative healthcare organizations globally. This role influences client success, drives measurable business outcomes, and strengthens Solventum’s position as a leader in Health Information Systems. The CAE team will cultivate executive-level relationships, drive top‑quartile performance, proactively remove barriers, and seek growth opportunities.
Driving best practice performance, achieving top‑quartile performance, effective revenue cycle processes, clinical efficiencies and outcomes
Working with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio
Nurturing and building relationships with CXO, VP and Department Managers to maximize value across the regional market segment
Advising clients on business process and customer workflow improvement in this changing market segment
Driving cross‑functional focus on Customer Outcomes, Value, and Experiences
Client Care & Advocacy
Cultivate executive‑level relationships, positioning Solventum as a strategic partner and thought leader
Leverage performance insights to guide client decisions and shape long‑term partnership strategies
Coordinate with internal Health Information Systems departments to raise client issues and concerns. Engage with technical teams for any integration needs
Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements
Serve as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities
Elevate client visibility through strategic recognition programs and reference opportunities
Retention and Revenue
Responsible for continued partnership and success with Health Information Systems on existing products/services and for recognizing additional business needs/sales opportunities with the client
Monitor emerging risks and elevate them to implementation, support, and development functions when warranted
Identify potential products/solutions at risk and elevate to business leaders
Identify growth opportunities and collaborate with sales teams to advance strategic initiatives
Drive strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap
Value Realization
Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision‑making
Drive in‑depth analysis of client performance metrics to inform strategic decisions, with emphasis on top‑quartile performance, product outcomes and financial impact
People and Performance Management
Manage and mentor team members
Partner with stakeholders to define and enhance KPIs/dashboards to manage progress in executing client value and ROI
Manage team to meet or exceed established performance metrics (KPIs) and accountability frameworks
Foster a culture of continuous improvement and operational excellence
Strategic Execution
Ensure consistent, high‑level engagement across executive client leadership to reinforce partnership value
Engage HIS business leaders to coordinate activities across multiple HIS departments and involve subject matter experts
Conduct current‑state workflow and configuration review with client implementing Solventum best‑practice workflows
Engage in feedback sessions to refine and improve content and workflow, implementation best practice, and decisive outcomes
Understand client technical environment and any changes that will require Solventum engagement
Strategy and Planning
Develop consistent ongoing onsite presence and integrate HIS solutions into client long‑term strategy
Co‑create strategic roadmaps that integrate HIS solutions into their long‑term vision; update plans as internal and external decisions evolve
Assist clients with planning for current portfolio workflows and portfolio evolution to solve client problems
Identify opportunities for deeper solution alignment through market trends and organizational shifts
Leadership and Coordination
Show overall account satisfaction and ongoing client engagement
Set the agenda for advocacy engagements and shape client strategy
Lead client meetings and coordinate follow‑up on all requested items
Position Solventum as an industry leader by sharing insights, thought leadership, and best practices
Foster innovation enhancing client experience and strengthening competitive advantage
Performance and Analytics
Define and track KPIs that measure adoption, satisfaction, and value realization
Deliver executive‑level reporting and insights that inform strategic decisions and reinforce partnership impact
Champion participation in industry benchmarks (e.g., KLAS) to validate performance and drive continuous improvement
Secure baseline data on clients before product/service go‑live
Perform regular analysis of client analytics and deliver ROI/Performance reports on a scheduled basis
Stay up to date with industry and product changes; comply with corporate policies and ethical standards
Qualifications To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor’s degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification. 2 years experience managing direct reports.
OR Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification. 2 years experience managing direct reports.
Additional qualifications that could help you succeed even further in this role include:
Proven ability to lead a strategic team, implement strategic plans, and manage complex initiatives with measurable business impact.
Strong understanding of coding and clinical documentation integrity and the workflow associated with an organization’s revenue cycle.
Knowledgeable in electronic medical record (EMR) workflows, systems, implementation, and medical professional training.
Demonstrated ability to successfully manage and maintain client relationships at multiple levels to include C‑Suite.
Experienced consulting with clients in health information systems.
Demonstrated knowledge of HIS solutions, services, and products with a high emphasis on ROI metrics: including CMI and other financial metrics.
Demonstrated industry knowledge.
Proficient computer skills.
Excellent communication skills written and verbal.
Ability to find creative solutions and manage difficult situations with diplomacy.
Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative.
Strong teamwork and collaboration with subject matter expert teams, sales executives, and across departments/divisions; professionalism, sound judgment, dependability, and strong work ethic.
Travel Occasional travel may be required up to 50‑60% domestic; international travel upon request.
Relocation Assistance Not authorized.
Location Remote.
Legal Authorization Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B).
Supporting Your Well‑being Solventum offers many programs to help you live your best life – both physically and financially. We regularly benchmark pay and benefits with comparable companies.
Onboarding Requirement New employees hired for this position will be required to travel to a designated company location for on‑site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later.
Compensation Applicable to US Applicants Only: The expected compensation range for this position is $187,600 – $257,950, which includes base pay plus variable incentive pay, if eligible. This range is a good faith estimate. Additional benefits may be available. More information is available at the Solventum total rewards page.
Employment Policy Responsibilities of this position include compliance with corporate policies, procedures and security standards while performing assigned duties.
Fraud Awareness Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum.
Contact Email Verification Please note that all email communications from Solventum regarding job opportunities will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other domains.
Additional Location Note Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.
Equal Opportunity Employer Solventum is an equal‑opportunity employer. We will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Application Requirements Your application may not be considered if you do not provide your education and work history, either by uploading a resume or entering the information into the application fields directly.
Legal Terms and Privacy Carefully read the Solventum Global Terms of Use and Privacy Statement before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document and confirm your agreement with the terms before submitting your application. ' #J-18808-Ljbffr
Impact You Will Make in this Role The Client Advocate Manager will be responsible for managing a team of Client Advocate Executives with assigned clients in Health Information Systems products and services. The manager will lead a team that serves as trusted advisors and strategic partners to innovative healthcare organizations globally. This role influences client success, drives measurable business outcomes, and strengthens Solventum’s position as a leader in Health Information Systems. The CAE team will cultivate executive-level relationships, drive top‑quartile performance, proactively remove barriers, and seek growth opportunities.
Driving best practice performance, achieving top‑quartile performance, effective revenue cycle processes, clinical efficiencies and outcomes
Working with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio
Nurturing and building relationships with CXO, VP and Department Managers to maximize value across the regional market segment
Advising clients on business process and customer workflow improvement in this changing market segment
Driving cross‑functional focus on Customer Outcomes, Value, and Experiences
Client Care & Advocacy
Cultivate executive‑level relationships, positioning Solventum as a strategic partner and thought leader
Leverage performance insights to guide client decisions and shape long‑term partnership strategies
Coordinate with internal Health Information Systems departments to raise client issues and concerns. Engage with technical teams for any integration needs
Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements
Serve as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities
Elevate client visibility through strategic recognition programs and reference opportunities
Retention and Revenue
Responsible for continued partnership and success with Health Information Systems on existing products/services and for recognizing additional business needs/sales opportunities with the client
Monitor emerging risks and elevate them to implementation, support, and development functions when warranted
Identify potential products/solutions at risk and elevate to business leaders
Identify growth opportunities and collaborate with sales teams to advance strategic initiatives
Drive strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap
Value Realization
Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision‑making
Drive in‑depth analysis of client performance metrics to inform strategic decisions, with emphasis on top‑quartile performance, product outcomes and financial impact
People and Performance Management
Manage and mentor team members
Partner with stakeholders to define and enhance KPIs/dashboards to manage progress in executing client value and ROI
Manage team to meet or exceed established performance metrics (KPIs) and accountability frameworks
Foster a culture of continuous improvement and operational excellence
Strategic Execution
Ensure consistent, high‑level engagement across executive client leadership to reinforce partnership value
Engage HIS business leaders to coordinate activities across multiple HIS departments and involve subject matter experts
Conduct current‑state workflow and configuration review with client implementing Solventum best‑practice workflows
Engage in feedback sessions to refine and improve content and workflow, implementation best practice, and decisive outcomes
Understand client technical environment and any changes that will require Solventum engagement
Strategy and Planning
Develop consistent ongoing onsite presence and integrate HIS solutions into client long‑term strategy
Co‑create strategic roadmaps that integrate HIS solutions into their long‑term vision; update plans as internal and external decisions evolve
Assist clients with planning for current portfolio workflows and portfolio evolution to solve client problems
Identify opportunities for deeper solution alignment through market trends and organizational shifts
Leadership and Coordination
Show overall account satisfaction and ongoing client engagement
Set the agenda for advocacy engagements and shape client strategy
Lead client meetings and coordinate follow‑up on all requested items
Position Solventum as an industry leader by sharing insights, thought leadership, and best practices
Foster innovation enhancing client experience and strengthening competitive advantage
Performance and Analytics
Define and track KPIs that measure adoption, satisfaction, and value realization
Deliver executive‑level reporting and insights that inform strategic decisions and reinforce partnership impact
Champion participation in industry benchmarks (e.g., KLAS) to validate performance and drive continuous improvement
Secure baseline data on clients before product/service go‑live
Perform regular analysis of client analytics and deliver ROI/Performance reports on a scheduled basis
Stay up to date with industry and product changes; comply with corporate policies and ethical standards
Qualifications To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor’s degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification. 2 years experience managing direct reports.
OR Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification. 2 years experience managing direct reports.
Additional qualifications that could help you succeed even further in this role include:
Proven ability to lead a strategic team, implement strategic plans, and manage complex initiatives with measurable business impact.
Strong understanding of coding and clinical documentation integrity and the workflow associated with an organization’s revenue cycle.
Knowledgeable in electronic medical record (EMR) workflows, systems, implementation, and medical professional training.
Demonstrated ability to successfully manage and maintain client relationships at multiple levels to include C‑Suite.
Experienced consulting with clients in health information systems.
Demonstrated knowledge of HIS solutions, services, and products with a high emphasis on ROI metrics: including CMI and other financial metrics.
Demonstrated industry knowledge.
Proficient computer skills.
Excellent communication skills written and verbal.
Ability to find creative solutions and manage difficult situations with diplomacy.
Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative.
Strong teamwork and collaboration with subject matter expert teams, sales executives, and across departments/divisions; professionalism, sound judgment, dependability, and strong work ethic.
Travel Occasional travel may be required up to 50‑60% domestic; international travel upon request.
Relocation Assistance Not authorized.
Location Remote.
Legal Authorization Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B).
Supporting Your Well‑being Solventum offers many programs to help you live your best life – both physically and financially. We regularly benchmark pay and benefits with comparable companies.
Onboarding Requirement New employees hired for this position will be required to travel to a designated company location for on‑site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later.
Compensation Applicable to US Applicants Only: The expected compensation range for this position is $187,600 – $257,950, which includes base pay plus variable incentive pay, if eligible. This range is a good faith estimate. Additional benefits may be available. More information is available at the Solventum total rewards page.
Employment Policy Responsibilities of this position include compliance with corporate policies, procedures and security standards while performing assigned duties.
Fraud Awareness Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum.
Contact Email Verification Please note that all email communications from Solventum regarding job opportunities will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other domains.
Additional Location Note Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.
Equal Opportunity Employer Solventum is an equal‑opportunity employer. We will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Application Requirements Your application may not be considered if you do not provide your education and work history, either by uploading a resume or entering the information into the application fields directly.
Legal Terms and Privacy Carefully read the Solventum Global Terms of Use and Privacy Statement before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document and confirm your agreement with the terms before submitting your application. ' #J-18808-Ljbffr