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Assertive Community Treatment Team Director

THE JEWISH BOARD, New York, NY, United States


For nearly 150 years, The Jewish Board has been delivering innovative, best‑in‑class mental and behavioral health services. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of over 45,000 New Yorkers each year.

Location 34 W 139th St New York, NY 10037, US

Purpose The Jewish Board’s Community Behavioral Health treatment programs provide compassionate, high quality, evidence‑based services to individuals and families in the communities we serve. Our staff use a culturally competent, person‑centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resiliency of our communities.

Program Description The ACT program provides an integrated set of evidence‑based treatment, rehabilitation, case‑management and support services to individuals residing in shelters and/or living in supportive housing programs or their own residences in the community who are diagnosed with severe mental illness and whose needs have not been well met by more traditional service delivery approaches. Through a mobile, multi‑disciplinary team of staff, recipients are supported in their recovery through an individualized, person‑centered model of care.

Position Overview The Team Director takes lead as a member of the ACT Team, which promotes a team‑based approach in its work with adults with behavioral health disorders living in homeless shelters or in the community. S/he is responsible for ensuring clinical services are provided using evidence‑based approaches and best practice, and managing day‑to‑day operations to ensure the program runs smoothly and with minimal disruptions to client services. The Team Director provides ongoing training, supervision, and guidance to the clinical and office staff.

Key Essential Functions

Team Director dedicates 50 % of his/her time to direct patient services in the community and dedicates the remaining 50 % to administrative and supervisory duties.

Responsible for the day‑to‑day clinical and operational operations of the ACT team and ensures adequate coverage to meet the clinical needs of the clients and to be in compliance with the contract.

Responsible for the quality of services and uses outcomes data and client feedback to inform services.

Helps Program Director with hiring and orienting new staff; conducting performance evaluations, providing training through regular supervision and team meetings; and addressing problematic behaviors and performance issues.

Responsible for ensuring all reporting requirements are being adhered to in a timely manner. This includes staff documentation, reporting into various systems that interact with ACT as well as conducting internal reviews of documentation.

Conducts side‑by‑side contacts with staff as part of direct patient services.

Provides regularly scheduled supervision to clinical staff members through daily team meetings, case conferences and one‑on‑one supervision with team members.

Lead daily team meetings, review minutes of each meeting.

Carry a caseload equivalent to one‑half a full caseload.

Active participant in the intake process for new referrals, and reviews clients’ ongoing service plans.

Ensures appropriate supervision of all program interns, either through direct supervision or by overseeing the clinical supervision provided by other appropriately licensed and trained team members.

May run specialized groups and/or provide clinical coverage in absence of team members.

Is a key staff resource for community outreach efforts and may perform such outreach and establish linkages with shelters and other groups, individuals or organizations which may be helpful to our clients.

Completes all necessary notes, progress notes, risk assessments and other paperwork as required.

Provide after‑hours emergency coverage via cell phone on a rotating basis.

Educational / Training Required A Master’s Degree or higher in social work, psychology, rehabilitation counseling or a related field plus NY State licensure as:

Licensed Master of Social Work (LMSW)

Licensed Clinical Social Work (LCSW)

Licensed Mental Health Counseling (LMHC)

Licensed Marriage and Family Therapy (LMFT)

Licensed Psychologist

Licensed Creative Arts Therapist

Experience Required / Language Preference

Minimum of three years of related work experience.

A minimum of one year of direct clinical supervision preferred.

Specialized experience with substance use disorders, vocational services, family therapy, and/or homelessness a plus.

Previous work on an ACT team or Mobile Crisis team a plus.

Computer Skills Required

Proficient in Microsoft Office.

Proficient use of electronic records and data entry for medical notes.

Visual and Manual Dexterity The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs.

Work Environment / Physical Effort 50 % of the work is performed in the community, 50 % on site.

Equal Opportunity Employer We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

Our Values Treat every person with dignity

We act with respect and caring towards our clients, colleagues, and communities.

Strive to be outstanding

We are exceptional professionals in all that we do.

Embrace each other’s differences

We create a fair and inclusive environment for all.

Engage individuals and families as our partners

We heal our communities one person at a time through thoughtful collaboration.

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