Account Manager

A minority-owned professional recruitment and staffing advisory firm assisting clients with direct hire and contract talent search solutions across a variety of skillsets and industries, Russell Tobin is disrupting the industry with our total dedication to creating bespoke programs that enable our clients to meet their exact recruiting goals. How do we accomplish this? With an empowering corporate culture based on continuous learning, accountability, and growth—and the result is an impressive roster of clients, long-lasting business relationships, and one of the best places to work in the staffing sector.

Russell Tobin is seeking an experienced and client-focused Account Manager to oversee key staffing partnerships and MSP (Managed Service Provider) programs. The ideal candidate has a strong background in workforce solutions, contingent labor programs, and vendor management systems (VMS), with a passion for delivering exceptional client service and driving program success.

RESPONSIBILITIES:

· Serve as the primary point of contact for assigned MSP programs and key client accounts.

· Build and maintain strong relationships with MSP partners, client hiring managers, and internal delivery teams.

· Manage end-to-end staffing delivery including requisition management, candidate submittals, onboarding, and performance tracking.

· Collaborate with internal recruiting teams to ensure high-quality, timely candidate submissions aligned with SLAs and KPIs.

· Monitor account metrics, analyze trends, and develop action plans to improve fill rates, cycle times, and client satisfaction.

· Partner with MSP representatives to address program challenges, negotiate solutions, and support compliance with program requirements.

· Prepare and present regular business reviews and performance reports for clients and leadership.

· Identify opportunities for account growth, cross-selling, or process improvement to strengthen partnerships and expand revenue.

· Ensure adherence to client-specific compliance, onboarding, and operational policies.

QUALIFICATIONS:

· 3–5 years of experience in account management or client services within a staffing agency or workforce solutions company.

· Proven success managing MSP programs or working within a VMS environment (e.g., Beeline, Fieldglass, Workday, etc.).

· Strong understanding of contingent labor, staffing operations, and client delivery models.

· Excellent communication, relationship-building, and problem-solving skills.

· Ability to manage multiple priorities in a fast-paced, metrics-driven environment.

· Proficiency in Microsoft Office Suite and familiarity with ATS and CRM systems.

· Recruiting experience is a plus.

PREFERRED:

· Experience with small retail accounts, national or enterprise-level staffing programs.

· Exposure to multiple industry verticals (e.g., IT, professional, light industrial, healthcare).

· Bachelor’s degree in business, HR, or related field.