Custom Jewelry Design & Sales Consultant
East West Gem Co., Irvine, CA, United States
Company Name: East West Gem Co.
Role title: Custom Jewelry Design & Sales Consultant
Job Type: Full Time
Compensation: $72,000 - $76,000 starting salary (based on experience)
Schedule: Monday – Friday 8:30 am – 5:00 pm
Location: Onsite 9800 Irvine Center Dr, Irvine, CA 92630
About the Position:
Join East West Gem Co and be at the heart of creating one-of-a-kind custom jewelry, guiding clients from their first idea to the final masterpiece. This role blends hands-on design, quality control, and exceptional client experience perfect for someone who loves creativity, precision, and making every piece unforgettable. If you have an eye for detail and a passion for luxury craftsmanship, this is your chance to shine.
A Day in the Life:
Client Experience & Design
- Lead in-person and virtual consultations with clients
- Guide clients through design options, gemstones, materials, and pricing
- Present concepts, stones, and quotes clearly and confidently
- Manage ongoing client communication (email, messaging, follow-ups)
- Secure approvals on designs, CADs, and final details before production
- Support clients post-purchase (updates, resizes, repairs, etc.)
Design Documentation & Production Handoff
- Translate client vision into clear, accurate production specifications
- Ensure all order details are properly documented in internal systems
- Coordinate closely with production to ensure feasibility and alignment
- Communicate revisions and feedback between clients and internal teams
Quality Control
- Inspect finished jewelry for quality, accuracy, and craftsmanship
- Ensure final pieces match approved designs and specifications
- Approve or flag items for rework before shipment
- Track and document defects, issues, and resolutions
- Partner with production to resolve quality issues quickly
Process & Improvement
- Identify recurring issues in design or production and suggest improvements
- Help refine design documentation and quality standards
- Support inventory checks and material verification when needed
What You’ll Need:
- 1 year Minium experience in jewelry industry
- 1-2 years of experience in customer service within luxury and or design industry
- Strong attention to detail
- Excellent communication and client-facing skills
- Ability to balance multiple projects and timelines
- A problem-solver who can think both creatively and operationally
Preferred Experience:
Familiarity with gemstones, materials, or production processes is a plus
Benefits: Health, dental, vision (after 30 days) optional 401k match (after 1 year) and accrued PTO
OUR STORY
We take our approach by disregarding the status quo and current limitations of our industry.
Utilizing our expertise and first hand knowledge as women, our pieces are both beautifully designed and functional. In a world of mass production, we go further to the individual level for every client.
With our production team rooted in Southern California, our skilled artisans hand make every piece right in Orange County and we are looking for a dedicated team member to take ownership of our quality standards and help deliver the best experience start to finish to our clients.