Help Desk Analyst
Crescens, Frackville, PA, United States
Job title : Help Desk Analyst
Location: Frackville, PA (Onsite)
Duration : 6+ Months Contract
Type : Contract
Short Description
Client seeks a Technology Coordinator with 5 years of equivalent experience to include technical support for hardware and software. Required to have 5 years of experience with call tracking, ticketing software, and managing support issues.
Job Description
This 100% onsite (301 Morea Rd, Frackville, PA 17932) position functions as the institution's Information Technology Coordinator. This position is required to complete IT duties inside and outside of the Institution. This job is hands on and is not a work from home position. Duties include troubleshooting automation problems, performing systems administration, installing and maintaining computer and network related equipment and software, providing technical assistance to users, performing liaison duties, developing software applications for institutional use, facility administrator to the GTL Tablet/Kiosk system, and managing information technology related equipment and supplies. Troubleshoot automation problems at SCI Mahanoy. Provide backup support to SCI Frackville, Allentown and Reading PBPPs. Perform equipment, software and network (inter-connectivity) diagnostic procedures. Research solutions and make recommendations where appropriate. Contact technical staff for support. Evaluate malfunctioning equipment to identify faulty parts or components and replace if feasible. Test repaired equipment to verify proper and consistent operation. Contact equipment/maintenance contract vendors to arrange for equipment maintenance. Track service calls to vendors to ensure work is satisfactorily completed. Restore data to file servers and workstations. Maintain problem log and document findings and resolutions. Perform systems administration. Maintain expertise in desktop operating systems. Configure computer systems to meet client and Office of Administration (OA) specifications. Administer the network. Add, change and delete user accounts and network resources. Maintain logs of the network configuration. Maintain and/or instruct users on the back-up procedures for desktop computers and servers. Transfer user files and programs as necessary. Conduct systems audits, ensuring equipment is properly configured, systems administrator password(s) have not been compromised, and only approved and licensed software is installed on machines. Review and submit forms for user IDs. Manage automation related equipment and supplies. Review requests for equipment and software for appropriateness. Utilize the MIS Bureau Pre-Approved Acquisitions List to obtain approval for acquisition of equipment and software. Submit requests, along with recommendation, to the Bureau of MIS for items not on the preapproved list. Examine state contracts and research potential vendors for equipment and supplies. Prepare and track orders. Receive new equipment and supplies from vendors and verify items shipped are technically correct and consistent with items ordered. Store the equipment and supplies. Submit Computer Inventory forms and ensure items received are appropriately tagged and inventoried. Highly desired to have a 4-year college degree or 5 years of equivalent experience to include technical support for hardware and software. Required to have 5 years of experience with call tracking, ticketing software, and managing support issues.
Short Description
Client seeks a Technology Coordinator with 5 years of equivalent experience to include technical support for hardware and software. Required to have 5 years of experience with call tracking, ticketing software, and managing support issues.
Job Description
This 100% onsite (301 Morea Rd, Frackville, PA 17932) position functions as the institution's Information Technology Coordinator. This position is required to complete IT duties inside and outside of the Institution. This job is hands on and is not a work from home position. Duties include troubleshooting automation problems, performing systems administration, installing and maintaining computer and network related equipment and software, providing technical assistance to users, performing liaison duties, developing software applications for institutional use, facility administrator to the GTL Tablet/Kiosk system, and managing information technology related equipment and supplies. Troubleshoot automation problems at SCI Mahanoy. Provide backup support to SCI Frackville, Allentown and Reading PBPPs. Perform equipment, software and network (inter-connectivity) diagnostic procedures. Research solutions and make recommendations where appropriate. Contact technical staff for support. Evaluate malfunctioning equipment to identify faulty parts or components and replace if feasible. Test repaired equipment to verify proper and consistent operation. Contact equipment/maintenance contract vendors to arrange for equipment maintenance. Track service calls to vendors to ensure work is satisfactorily completed. Restore data to file servers and workstations. Maintain problem log and document findings and resolutions. Perform systems administration. Maintain expertise in desktop operating systems. Configure computer systems to meet client and Office of Administration (OA) specifications. Administer the network. Add, change and delete user accounts and network resources. Maintain logs of the network configuration. Maintain and/or instruct users on the back-up procedures for desktop computers and servers. Transfer user files and programs as necessary. Conduct systems audits, ensuring equipment is properly configured, systems administrator password(s) have not been compromised, and only approved and licensed software is installed on machines. Review and submit forms for user IDs. Manage automation related equipment and supplies. Review requests for equipment and software for appropriateness. Utilize the MIS Bureau Pre-Approved Acquisitions List to obtain approval for acquisition of equipment and software. Submit requests, along with recommendation, to the Bureau of MIS for items not on the preapproved list. Examine state contracts and research potential vendors for equipment and supplies. Prepare and track orders. Receive new equipment and supplies from vendors and verify items shipped are technically correct and consistent with items ordered. Store the equipment and supplies. Submit Computer Inventory forms and ensure items received are appropriately tagged and inventoried. Highly desired to have a 4-year college degree or 5 years of equivalent experience to include technical support for hardware and software. Required to have 5 years of experience with call tracking, ticketing software, and managing support issues.