Counter Sales Dispatcher
Southern Tire Mart, Gainesville, TX, United States
Counter Sales Dispatcher
Job Category: Service Requisition Number: FRONT003219 Location: Gainesville, TX 76240, USA Description
Key Responsibilities: Greet customers at the counter and over the phone in a professional, friendly manner. Assist customers with product selection, pricing, and service recommendations. Create and manage service tickets, work orders, and invoices. Dispatch service technicians efficiently based on location, urgency, and workload. Coordinate schedules and communicate job details clearly to technicians. Provide customers with updates on service status, timelines, and costs. Handle incoming calls, route inquiries, and resolve customer concerns. Process payments and complete necessary paperwork accurately. Maintain organized records of sales, service orders, and dispatch logs. Support inventory tracking and notify management of low stock when needed. Keep the front counter area clean, organized, and customer-ready. Skills / Education / Requirements: High school diploma or GED required. Must be at least 18 years of age and able to pass a pre-employment drug screen. Previous experience in counter sales, dispatching, or customer service preferred. Strong communication, multitasking, and organizational skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Basic computer skills and experience with POS or dispatch systems. Knowledge of automotive or commercial tire services is a plus. Must be dependable and able to work flexible hours, including weekends and holidays. Overtime may be required. Benefits: 401(k) with company match Health, dental, vision, and life insurance Paid time off Paid on-the-job training Career advancement opportunities Why Join Our Team? Industry leader in commercial tire services Stable, family-oriented work environment Opportunities for growth and long-term career development Commitment to excellent customer service and team success Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Service Requisition Number: FRONT003219 Location: Gainesville, TX 76240, USA Description
Key Responsibilities: Greet customers at the counter and over the phone in a professional, friendly manner. Assist customers with product selection, pricing, and service recommendations. Create and manage service tickets, work orders, and invoices. Dispatch service technicians efficiently based on location, urgency, and workload. Coordinate schedules and communicate job details clearly to technicians. Provide customers with updates on service status, timelines, and costs. Handle incoming calls, route inquiries, and resolve customer concerns. Process payments and complete necessary paperwork accurately. Maintain organized records of sales, service orders, and dispatch logs. Support inventory tracking and notify management of low stock when needed. Keep the front counter area clean, organized, and customer-ready. Skills / Education / Requirements: High school diploma or GED required. Must be at least 18 years of age and able to pass a pre-employment drug screen. Previous experience in counter sales, dispatching, or customer service preferred. Strong communication, multitasking, and organizational skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Basic computer skills and experience with POS or dispatch systems. Knowledge of automotive or commercial tire services is a plus. Must be dependable and able to work flexible hours, including weekends and holidays. Overtime may be required. Benefits: 401(k) with company match Health, dental, vision, and life insurance Paid time off Paid on-the-job training Career advancement opportunities Why Join Our Team? Industry leader in commercial tire services Stable, family-oriented work environment Opportunities for growth and long-term career development Commitment to excellent customer service and team success Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.