Credit & Collections Associate
Apex Systems, Cedar Rapids, IA, United States
Credit & Collections Associate
This position is responsible for handling incoming and outgoing collections-related calls with customers, community assistance agencies, and collection agencies. The role involves processing paperwork to support various collections activities, including bankruptcies and probates, while maintaining a high level of customer service and confidentiality. Key Responsibilities Process bankruptcy activities, including identifying new filings, preparing paperwork for claims, and performing follow-up. Respond to inquiries from community assistance agencies regarding customer accounts, balances, and payment options. Provide support to community assistance agencies for the online Energy Assistance Center (EAC) application. Research and process probate claims and manage non-utility accounts with outstanding balances. Handle incoming calls from collection agencies, answer questions, and prepare paperwork for small claims activity. Make outgoing collections calls to customers to discuss past-due balances, process payments, and set up payment arrangements. Complete collection activities related to deposits, including notifications and service severance. Assist with payment processing as needed. Required Qualifications 2+ years of related experience in customer service and collections. Skills & Abilities Basic knowledge of customer service, collections processes, and CIS system account management. Demonstrated commitment to excellence in customer service. Effective interpersonal, verbal, and written communication skills. Proficiency with computer software programs (e.g., email, word processing, spreadsheet). Ability to maintain confidentiality with customer information. Proficient in basic math. Demonstrated ability to manage multiple tasks and responsibilities. Ability to work in a diverse and inclusive environment. Preferred Qualifications An Associate Degree is preferred. Experience with customer information systems is preferred. The pay rate for this position is between $30.00 and $36.00 per hour. Specific benefits packages may be available to eligible employees. We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
This position is responsible for handling incoming and outgoing collections-related calls with customers, community assistance agencies, and collection agencies. The role involves processing paperwork to support various collections activities, including bankruptcies and probates, while maintaining a high level of customer service and confidentiality. Key Responsibilities Process bankruptcy activities, including identifying new filings, preparing paperwork for claims, and performing follow-up. Respond to inquiries from community assistance agencies regarding customer accounts, balances, and payment options. Provide support to community assistance agencies for the online Energy Assistance Center (EAC) application. Research and process probate claims and manage non-utility accounts with outstanding balances. Handle incoming calls from collection agencies, answer questions, and prepare paperwork for small claims activity. Make outgoing collections calls to customers to discuss past-due balances, process payments, and set up payment arrangements. Complete collection activities related to deposits, including notifications and service severance. Assist with payment processing as needed. Required Qualifications 2+ years of related experience in customer service and collections. Skills & Abilities Basic knowledge of customer service, collections processes, and CIS system account management. Demonstrated commitment to excellence in customer service. Effective interpersonal, verbal, and written communication skills. Proficiency with computer software programs (e.g., email, word processing, spreadsheet). Ability to maintain confidentiality with customer information. Proficient in basic math. Demonstrated ability to manage multiple tasks and responsibilities. Ability to work in a diverse and inclusive environment. Preferred Qualifications An Associate Degree is preferred. Experience with customer information systems is preferred. The pay rate for this position is between $30.00 and $36.00 per hour. Specific benefits packages may be available to eligible employees. We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.