Customer Support Representative (part-time 3)
Helpware, North Bloomfield, OH, United States
Customer Service Representative
This isn't just answering callsyou're the voice people remember. As a Customer Service Representative, you're the first point of contact and the problem-solver customers rely on. You turn questions into answers, issues into solutions, and frustrating moments into positive experiences. You don't just respondyou take ownership and make things right. What You'll Do Support customers via phone and email with clarity, confidence, and professionalism Resolve inquiries related to products, services, billing, and accounts Take full ownership of complaintsinvestigate, solve, and follow through Process orders, cancellations, refunds, and service adjustments Accurately document customer interactions and actions taken Coordinate with internal teams to resolve complex issues Schedule service appointments and manage emergency requests Follow up with customers on updates, resolutions, or next steps Identify patterns and suggest improvements to prevent future issues Stay organized while handling multiple tasks in a fast-paced environment What Do You Get $16,000 MXN monthly gross salary (before taxes) Law benefits Paid training Savings fund (8% of monthly gross salary) Food vouchers $1,000 MXN (after 2 months) Major medical insurance (after 3 months) What Makes You a Fit 6+ months of customer service experience (you know the basicswe'll help you level up) Strong communication skillsclear, professional, and human (written and verbal) You stay calm under pressure and handle challenges with confidence Detail-oriented and organizedyou don't let things slip through the cracks A natural problem-solver who takes initiative Tech-comfortable, especially with Microsoft Office tools Friendly, assertive, and customer-focusedyou know how to balance empathy with action High accountabilityyou own your work and follow through Full schedule availability (flexibility is key)
This isn't just answering callsyou're the voice people remember. As a Customer Service Representative, you're the first point of contact and the problem-solver customers rely on. You turn questions into answers, issues into solutions, and frustrating moments into positive experiences. You don't just respondyou take ownership and make things right. What You'll Do Support customers via phone and email with clarity, confidence, and professionalism Resolve inquiries related to products, services, billing, and accounts Take full ownership of complaintsinvestigate, solve, and follow through Process orders, cancellations, refunds, and service adjustments Accurately document customer interactions and actions taken Coordinate with internal teams to resolve complex issues Schedule service appointments and manage emergency requests Follow up with customers on updates, resolutions, or next steps Identify patterns and suggest improvements to prevent future issues Stay organized while handling multiple tasks in a fast-paced environment What Do You Get $16,000 MXN monthly gross salary (before taxes) Law benefits Paid training Savings fund (8% of monthly gross salary) Food vouchers $1,000 MXN (after 2 months) Major medical insurance (after 3 months) What Makes You a Fit 6+ months of customer service experience (you know the basicswe'll help you level up) Strong communication skillsclear, professional, and human (written and verbal) You stay calm under pressure and handle challenges with confidence Detail-oriented and organizedyou don't let things slip through the cracks A natural problem-solver who takes initiative Tech-comfortable, especially with Microsoft Office tools Friendly, assertive, and customer-focusedyou know how to balance empathy with action High accountabilityyou own your work and follow through Full schedule availability (flexibility is key)