EFT Payments Specialist II
TIB, N.A., Dallas, TX, United States
Eft Payments Specialist Ii
Ranking #9 in the American Banker's 2025 Best Banks to Work For, TIB is committed to serving as trusted partners for community banks and our employees. We take great care to maintain a commitment to excellence and personalized service. We are dedicated to providing a diverse work environment that fosters inclusivity and growth. We offer a best-in-class benefits package that includes comprehensive health, life, and disability coverage, 401(k) retirement savings, generous paid time off, parental leave, tuition reimbursement, and other little extras to make work fun. If this aligns with your values and you want to join a leader in the banking industry, we are hiring for a customer service associate that provides inbound/outbound cardholder support and customer service for TIB card issuing programs. Major duties/accountabilities: Processes and verifies payments denominated in USD and foreign currency. Resolves all exception items identified in stopped incoming, unsent domestic, and unsent international workflows. Validates the authenticity of outgoing payment request. Reverses all incoming transactions with ambiguous or missing information. Resolves all EFT inquires/investigations as received from partner banks by phone or email. Reviews and decisions rejected wires. Checks SWIFT terminal for new messages. Processes third-party service provider drawdown settlements. Prepares DDA and prologue GL entries for posting. Performs end-of-day and ACH reconciliation. Processes foreign exchange products. Maintains knowledge of applicable regulations, policies, and procedures. Complies with all banking laws and regulations, and maintains the confidentiality of bank and customer information. Requirements/desired qualifications: Required: High school diploma or equivalent 3-5 years' bank operations or wire transfer experience Software: Microsoft Office (Excel and Word) Preferred: Silverlake/Jack Henry Strong oral and written communication skills Ability to perform highly detailed work timely and accurately Problem solving skills Individual should possess good interpersonal skills and be able to work within and foster a team environment Equal opportunity employer/protected veterans/individuals with disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the know your rights notice from the Department of Labor.
Ranking #9 in the American Banker's 2025 Best Banks to Work For, TIB is committed to serving as trusted partners for community banks and our employees. We take great care to maintain a commitment to excellence and personalized service. We are dedicated to providing a diverse work environment that fosters inclusivity and growth. We offer a best-in-class benefits package that includes comprehensive health, life, and disability coverage, 401(k) retirement savings, generous paid time off, parental leave, tuition reimbursement, and other little extras to make work fun. If this aligns with your values and you want to join a leader in the banking industry, we are hiring for a customer service associate that provides inbound/outbound cardholder support and customer service for TIB card issuing programs. Major duties/accountabilities: Processes and verifies payments denominated in USD and foreign currency. Resolves all exception items identified in stopped incoming, unsent domestic, and unsent international workflows. Validates the authenticity of outgoing payment request. Reverses all incoming transactions with ambiguous or missing information. Resolves all EFT inquires/investigations as received from partner banks by phone or email. Reviews and decisions rejected wires. Checks SWIFT terminal for new messages. Processes third-party service provider drawdown settlements. Prepares DDA and prologue GL entries for posting. Performs end-of-day and ACH reconciliation. Processes foreign exchange products. Maintains knowledge of applicable regulations, policies, and procedures. Complies with all banking laws and regulations, and maintains the confidentiality of bank and customer information. Requirements/desired qualifications: Required: High school diploma or equivalent 3-5 years' bank operations or wire transfer experience Software: Microsoft Office (Excel and Word) Preferred: Silverlake/Jack Henry Strong oral and written communication skills Ability to perform highly detailed work timely and accurately Problem solving skills Individual should possess good interpersonal skills and be able to work within and foster a team environment Equal opportunity employer/protected veterans/individuals with disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the know your rights notice from the Department of Labor.