Collections Specialist
State Industrial Products, Cleveland, OH, United States
Customer Account Manager
The Customer Account Manager is responsible for timely customer collections for assigned accounts/territories, credit analysis, credit file maintenance, collection of past due accounts, daily order release activities, reporting, and projects as assigned. Provide accounts receivable updates & reporting within required deadlines. This role works directly with the Credit Manager, Credit team, and Sales Reps on a daily basis. Position Responsibilities: Responsible for collections of outstanding accounts receivable dollars from customers and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency Responsible for calling delinquent accounts Provide timely follow up calls and emails on all payment arrangements Responsible for the collection of accounts deemed to be delinquent and determining when these accounts should be referred to an outside agency or attorney for further collection effort. Provide credit analysis on existing and new customers and communicate professionally on open items needed for credit approvals Responsible for analyzing credit and financial reports to determine risk involved in potentially loaning or extended credit to customers, sales force, and/or contractors Investigate and resolve matters of significance on behalf of management Education, Experience and Skills: High school diploma or equivalent Bachelor degree in accounting or finance, preferred 2+ years of collections and credit analysis experience or call center experience Aptitude for problem solving Basic knowledge of accounting, risk assessments, attention to detail, data analysis and ability to multi-task Understanding of accounts payable/general ledger systems Ability to work independently and within a team environment Possess ability to evaluate and improve business processes Possess appropriate problem solving and decision-making skills Excellent oral and written communication skills Excellent customer service skills The Company: Since 1911, State Industrial Products has helped customers "Care for Work Environments". Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none. We're a thriving company, and we're looking for driven individuals to join our team. That's where you come in! EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department. #IND3 #LI-CF1
The Customer Account Manager is responsible for timely customer collections for assigned accounts/territories, credit analysis, credit file maintenance, collection of past due accounts, daily order release activities, reporting, and projects as assigned. Provide accounts receivable updates & reporting within required deadlines. This role works directly with the Credit Manager, Credit team, and Sales Reps on a daily basis. Position Responsibilities: Responsible for collections of outstanding accounts receivable dollars from customers and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency Responsible for calling delinquent accounts Provide timely follow up calls and emails on all payment arrangements Responsible for the collection of accounts deemed to be delinquent and determining when these accounts should be referred to an outside agency or attorney for further collection effort. Provide credit analysis on existing and new customers and communicate professionally on open items needed for credit approvals Responsible for analyzing credit and financial reports to determine risk involved in potentially loaning or extended credit to customers, sales force, and/or contractors Investigate and resolve matters of significance on behalf of management Education, Experience and Skills: High school diploma or equivalent Bachelor degree in accounting or finance, preferred 2+ years of collections and credit analysis experience or call center experience Aptitude for problem solving Basic knowledge of accounting, risk assessments, attention to detail, data analysis and ability to multi-task Understanding of accounts payable/general ledger systems Ability to work independently and within a team environment Possess ability to evaluate and improve business processes Possess appropriate problem solving and decision-making skills Excellent oral and written communication skills Excellent customer service skills The Company: Since 1911, State Industrial Products has helped customers "Care for Work Environments". Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none. We're a thriving company, and we're looking for driven individuals to join our team. That's where you come in! EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department. #IND3 #LI-CF1