Collections Specialist
Addison Group, Winnetka, IL, United States
Collections Specialist
Role: Collections Specialist Pay: $27 - $32 / hr Benefits: Medical, Dental, Vision, 401k Job Description: Handling and follow up on delinquent customer accounts within CAP's robust international portfolio for the purpose of collecting payments on overdue CAP invoices. Primary collections focus on delinquent customer accounts located in the Middle East with additional collections coverage for customer accounts located South America, Europe, Africa and Asia. Providing overall collections support for the International Region Leaders Providing overall collection support (review, analysis, reconciliation) related to customer credit holds, credit checks and disputed items to ensure accurate customer receivable balances. Providing overall support within the Customer Financial Services Team as directed by CFS Supervisor / CFS Sr. Manager Collection of delinquent international accounts with complex Bill To/Ship To relationships primarily focused within the Middle East Responsible for developing professional relationships both internal and external, including direct and constant communication and collaboration with the International Region Leaders Responsible for scheduling and driving monthly meetings with International Regional Leaders to provide clear account status updates Analyze payment trends to provide the appropriate customer credit limits Obtain a solid understanding of portfolio to effectively communicate outstanding disputes, challenges and open issues with direct managers, IRL's and upper management Responsible for the overall management of customer credit holds, credit limits, credit checks, disputed items and timely submissions of credit/debit adjustments, write-off adjustments and PO sensitive customers to ensure accurate customer receivable balances and resolution Responsible for the coordination and completion of customer special handling requests. (i.e. custom invoices, payment plan agreements, customer portals) Responsible for account reconciliations and account analysis to resolve customer disputes in a timely fashion. Adhere to the collection strategies within CAP's ERP system (Oracle / Microsoft D365) including maintaining accurate, factual commentary of customer collection history. Determine ways to improve DBO within the International portfolio Strong ability to work, create, understand data and functionality within Microsoft Excel Understands and demonstrates the CAP's Core Values Collaborate with CSF Staff, Collection Supervisor, CFS Director on ongoing enhancements to CFS collection processes and procedures as it relates to the International Portfolio Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Role: Collections Specialist Pay: $27 - $32 / hr Benefits: Medical, Dental, Vision, 401k Job Description: Handling and follow up on delinquent customer accounts within CAP's robust international portfolio for the purpose of collecting payments on overdue CAP invoices. Primary collections focus on delinquent customer accounts located in the Middle East with additional collections coverage for customer accounts located South America, Europe, Africa and Asia. Providing overall collections support for the International Region Leaders Providing overall collection support (review, analysis, reconciliation) related to customer credit holds, credit checks and disputed items to ensure accurate customer receivable balances. Providing overall support within the Customer Financial Services Team as directed by CFS Supervisor / CFS Sr. Manager Collection of delinquent international accounts with complex Bill To/Ship To relationships primarily focused within the Middle East Responsible for developing professional relationships both internal and external, including direct and constant communication and collaboration with the International Region Leaders Responsible for scheduling and driving monthly meetings with International Regional Leaders to provide clear account status updates Analyze payment trends to provide the appropriate customer credit limits Obtain a solid understanding of portfolio to effectively communicate outstanding disputes, challenges and open issues with direct managers, IRL's and upper management Responsible for the overall management of customer credit holds, credit limits, credit checks, disputed items and timely submissions of credit/debit adjustments, write-off adjustments and PO sensitive customers to ensure accurate customer receivable balances and resolution Responsible for the coordination and completion of customer special handling requests. (i.e. custom invoices, payment plan agreements, customer portals) Responsible for account reconciliations and account analysis to resolve customer disputes in a timely fashion. Adhere to the collection strategies within CAP's ERP system (Oracle / Microsoft D365) including maintaining accurate, factual commentary of customer collection history. Determine ways to improve DBO within the International portfolio Strong ability to work, create, understand data and functionality within Microsoft Excel Understands and demonstrates the CAP's Core Values Collaborate with CSF Staff, Collection Supervisor, CFS Director on ongoing enhancements to CFS collection processes and procedures as it relates to the International Portfolio Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.