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Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions.

We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.

If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we’re united by a commitment to growth, excellence, and service. As a Client Service Director, you’ll lead a team that delivers exceptional service to our clients and colleagues. This role is key to shaping client satisfaction, retention, and the overall success of our branch. You’ll work closely with the Regional Client Service Leader and Branch Manager to align with our branch strategy and make a real impact.

How you’ll make an impact

Lead and inspire a team of Client Service Leaders.
Ensure high-quality service that meets Gallagher’s operational standards.
Help achieve productivity and performance goals by managing people and processes.
Directly influence client satisfaction, retention, and the value we bring to our clients and prospects.

About You

Required :

Bachelor's degree with 5+ years client service and/or claims management experience.

-OR-

High School degree/GED with 10+ years client service and/or claims management experience.
3+ years supervisory experience.
Appropriate licensing as required.

Preferred :

Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology.
Prior experience designing and implementing.
Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment.

Behaviors :

Strong communicator at all levels.
A natural leader who thrives in a collaborative environment.
Experience managing teams and processes.
Passionate about delivering excellent client service.
Organized, goal-oriented, and committed to continuous improvement.

#LI-MB1

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(k) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Equal employment opportunity statement

We are an equal opportunity employer. If you are a U.S. citizen or a lawful permanent resident, you may be selected for an interview. We are a U.S. employer and you may apply for all jobs posted on this site even if you are not eligible to work in the U.S. & trade name “Gallagher.”

#J-18808-Ljbffr","shortDescription","

Introduction

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Overview

Program Director position at Arthur J. Gallagher. This role is integral to managing insurance programs, overseeing staff, and ensuring exceptional client service. The Program Director will serve as the trusted advisor and relationship lead for our pooling and captive clients, supporting them with expert guidance, responsive service, and proactive claims and governance support.

This position may require periodic out-of-state travel (approximately 15%) and has the opportunity to be fully remote, with some travel throughout the year.

This role is budgeted between $85k-100k annually

How You\\'ll Make An Impact

As a Program Director, you will play a pivotal role in ensuring program excellence and high-touch customer service. Your responsibilities will include:

Client Stewardship: Serve as the go-to contact for all member needs, from onboarding to renewal.
Program Governance: Plan and attend board meetings, assist with meeting agendas, and present updates.
Claims & Risk Management: Liaise with TPA partners and elevate high-impact claims issues as needed.
Member Engagement: Travel regionally to visit members, review coverage, and conduct program reviews.
Operational Coordination: Collaborate with internal teams on billing, documents, coverage issuance, and compliance.

Key Responsibilities

Program Management: Administer and oversee insurance programs, including pools, captives, and JPAs.
Client Service: Respond to and fulfill client requests and inquiries, ensuring superior customer service.
Account Management: Perform account management duties as a primary responsibility.
Team Leadership: Oversee account managers and support staff in their day-to-day roles.
Renewals: Complete renewal processes on behalf of clients.
Consultation: Provide risk management and insurance consultation to members.
Vendor Management: Manage relationships with vendors such as actuaries, auditors, investment managers, and insurance brokers.
Governance Materials: Create board books and other governance materials; present at board meetings.

Position Objectives (First 12 Months)

Learn and Adapt: Gain a comprehensive understanding of how RPA administers programs, including reinsurance and excess insurance programs.
Training: Complete onboarding, new hire training, and familiarize yourself with Gallagher’s document management and filing processes.
Client Familiarization: Understand P&C accounts, programs, coverages, and websites.
Self-Sufficiency: By the end of 12 months, be able to service clients independently and manage assignments/projects effectively.

About You

Required :

Active P&C Insurance License.
Bachelor’s degree preferred.
5+ years of experience in P&C insurance, public risk pools, or nonprofit organizations. Working knowledge of commercial insurance products and coverages.
Strong communication, relationship management, and organizational skills.
Experience working with public boards, committees, or governance bodies.
Must be open to travel.

Preferred Attributes & Behaviors

Passion for public service and risk-sharing principles.
Strong problem-solving and time management abilities.
Ability to build rapport with a diverse range of stakeholders. Exhibit superior customer service skills.
Be a hard worker with strong attention to detail.
Be a self-starter who can take instructions and complete tasks independently.
Maintain a collaborative and humble approach to learning and growth.

Compensation And Benefits

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

#J-18808-Ljbffr","

Overview

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