Director, Quality Assurance
Hearst Communications, Inc., Tampa, FL, United States
The
Director, Quality Assurance
is a hybrid-based opportunity in Tampa that will lead and scale a modern quality engineering and automation organization. This role is responsible for defining and executing an enterprise-wide quality strategy, including automation frameworks, BDD/TDD practices, and AI validation standards across the full Agile development lifecycle.
This team leader will drive the transformation from traditional QA to quality engineering, embedding quality early and continuously while enabling fast, reliable, and responsible product delivery. The Director will partner closely with Engineering, Product, Architecture, Data/AI, Security, and DevOps to ensure predictable, high-quality releases that meet customer, regulatory, and ethical expectations in a healthcare SaaS environment.
Key Responsibilities Leadership & Team Development
Build, lead, and scale high-performing QA and Quality Engineering teams, including hiring, mentoring, coaching, and performance management.
Establishes governance and cadence that fosters trust, quality ownership, accountability, and continuous improvement.
Develop capabilities across automation, data quality, and AI validation.
Manage and grow globally distributed teams and external vendors.
Build and grow client trust organically as a product advisor by proving an ongoing value through accountability, proactive communication and transparency, while providing tailored solutions aligned to each client’s goals and use cases
Quality Strategy & Execution
Define and own the enterprise QA, testing, and quality engineering strategy.
Establish and enforce BDD/TDD practices, shift-left testing, and quality gates.
Develop standards for both deterministic systems and AI-driven/probabilistic systems.
Ensure release readiness and production quality standards are consistently met.
Maintain a high level of professionalism, accountability, and responsiveness in all client interactions.
AI Validation & Responsible Quality
Define and implement AI validation frameworks, including:
Accuracy and reliability
Bias detection and mitigation
Explainability and transparency
Support data quality, monitoring, and drift detection practices.
Ensure compliance with regulatory, governance, and ethical AI standards.
Agile Delivery & Release Excellence
Lead QA efforts across multiple Agile/Scrum teams.
Participate in PI planning, sprint ceremonies, and backlog refinement.
Partner cross-functionally to define acceptance criteria and release sign-off.
Support continuous delivery and production stability.
Automation Strategy & Tooling
Define and execute the enterprise test automation strategy across:
UI / Web applications
APIs and integrations
Performance and load testing
Security testing
AI and data validation
Oversee development of scalable automation frameworks (e.g., Java, Selenium, BDD/Cucumber).
Integrate automation into CI/CD pipelines (e.g., Jenkins or similar).
Standardize QA and AI testing tools and practices across teams.
Metrics, Reporting & Continuous Improvement
Define and track quality metrics, including defect trends, release quality, and automation coverage.
Drive root‑cause analysis (RCA) and continuous improvement initiatives.
Reduce production defects and improve system reliability through data‑driven insights.
Position Requirements
7–10+ years of experience in software testing, QA, or quality engineering
7+ years leading QA or quality engineering teams, including globally distributed teams
5+ years of hands‑on automation experience, including building frameworks from scratch
Prior experience at a Director level is preferred
Strong expertise in:
BDD/TDD methodologies
Agile development practices
Test automation frameworks (e.g., Selenium, Cucumber)
Experience with:
API testing and integration testing
CI/CD tools (e.g., Jenkins)
Relational databases (e.g., MySQL) and web technologies (HTML/CSS/JavaScript)
Proven ability to drive quality strategy and engineering transformation
Strong leadership, responsiveness, and analytical skills that foster a lasting confidence in our solutions and services.
Education Requirements
Bachelor’s Degree required.
Additional Qualifications
Must be able to collaborate hybrid in our Tampa office at least 3 days per week.
Experience validating AI/ML or data‑driven systems preferred.
Healthcare or regulated SaaS experience (HIPAA, CMS, etc.) preferred.
Experience with distributed systems and enterprise platforms preferred.
Familiarity with tools such as Selenium Grid, Jira, Prometheus, Grafana.
Experience supporting cloud‑based environments (AWS preferred).
Ability to work across all time zones as necessary.
Employment is contingent on successfully completing a background check and drug screening.
At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every member’s health journey. We do this through state‑of‑the‑art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance. We believe that long‑term partnerships are built on trust. Our team members are expected to build trusted advisory relationships—with MHK clients and one another—through responsive, transparent communication, while honoring commitments, and tying that trust to outcomes.
Benefits Snapshot
Medical, vision, and dental plans for full‑time employees
401(k) offered with a generous match
Benefits begin on first day of the month following employment
Exercise/Health Club reimbursement opportunity
Monthly dependent care reimbursement opportunity
Short Term and Long Term disability
Basic Term Life and AD&D Insurance
Generous PTO and Company Paid Holidays
EQUAL OPPORTUNITY EMPLOYER - VETERANS/DISABLED. Always be aware of Recruitment Fraud
#J-18808-Ljbffr
Director, Quality Assurance
is a hybrid-based opportunity in Tampa that will lead and scale a modern quality engineering and automation organization. This role is responsible for defining and executing an enterprise-wide quality strategy, including automation frameworks, BDD/TDD practices, and AI validation standards across the full Agile development lifecycle.
This team leader will drive the transformation from traditional QA to quality engineering, embedding quality early and continuously while enabling fast, reliable, and responsible product delivery. The Director will partner closely with Engineering, Product, Architecture, Data/AI, Security, and DevOps to ensure predictable, high-quality releases that meet customer, regulatory, and ethical expectations in a healthcare SaaS environment.
Key Responsibilities Leadership & Team Development
Build, lead, and scale high-performing QA and Quality Engineering teams, including hiring, mentoring, coaching, and performance management.
Establishes governance and cadence that fosters trust, quality ownership, accountability, and continuous improvement.
Develop capabilities across automation, data quality, and AI validation.
Manage and grow globally distributed teams and external vendors.
Build and grow client trust organically as a product advisor by proving an ongoing value through accountability, proactive communication and transparency, while providing tailored solutions aligned to each client’s goals and use cases
Quality Strategy & Execution
Define and own the enterprise QA, testing, and quality engineering strategy.
Establish and enforce BDD/TDD practices, shift-left testing, and quality gates.
Develop standards for both deterministic systems and AI-driven/probabilistic systems.
Ensure release readiness and production quality standards are consistently met.
Maintain a high level of professionalism, accountability, and responsiveness in all client interactions.
AI Validation & Responsible Quality
Define and implement AI validation frameworks, including:
Accuracy and reliability
Bias detection and mitigation
Explainability and transparency
Support data quality, monitoring, and drift detection practices.
Ensure compliance with regulatory, governance, and ethical AI standards.
Agile Delivery & Release Excellence
Lead QA efforts across multiple Agile/Scrum teams.
Participate in PI planning, sprint ceremonies, and backlog refinement.
Partner cross-functionally to define acceptance criteria and release sign-off.
Support continuous delivery and production stability.
Automation Strategy & Tooling
Define and execute the enterprise test automation strategy across:
UI / Web applications
APIs and integrations
Performance and load testing
Security testing
AI and data validation
Oversee development of scalable automation frameworks (e.g., Java, Selenium, BDD/Cucumber).
Integrate automation into CI/CD pipelines (e.g., Jenkins or similar).
Standardize QA and AI testing tools and practices across teams.
Metrics, Reporting & Continuous Improvement
Define and track quality metrics, including defect trends, release quality, and automation coverage.
Drive root‑cause analysis (RCA) and continuous improvement initiatives.
Reduce production defects and improve system reliability through data‑driven insights.
Position Requirements
7–10+ years of experience in software testing, QA, or quality engineering
7+ years leading QA or quality engineering teams, including globally distributed teams
5+ years of hands‑on automation experience, including building frameworks from scratch
Prior experience at a Director level is preferred
Strong expertise in:
BDD/TDD methodologies
Agile development practices
Test automation frameworks (e.g., Selenium, Cucumber)
Experience with:
API testing and integration testing
CI/CD tools (e.g., Jenkins)
Relational databases (e.g., MySQL) and web technologies (HTML/CSS/JavaScript)
Proven ability to drive quality strategy and engineering transformation
Strong leadership, responsiveness, and analytical skills that foster a lasting confidence in our solutions and services.
Education Requirements
Bachelor’s Degree required.
Additional Qualifications
Must be able to collaborate hybrid in our Tampa office at least 3 days per week.
Experience validating AI/ML or data‑driven systems preferred.
Healthcare or regulated SaaS experience (HIPAA, CMS, etc.) preferred.
Experience with distributed systems and enterprise platforms preferred.
Familiarity with tools such as Selenium Grid, Jira, Prometheus, Grafana.
Experience supporting cloud‑based environments (AWS preferred).
Ability to work across all time zones as necessary.
Employment is contingent on successfully completing a background check and drug screening.
At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every member’s health journey. We do this through state‑of‑the‑art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance. We believe that long‑term partnerships are built on trust. Our team members are expected to build trusted advisory relationships—with MHK clients and one another—through responsive, transparent communication, while honoring commitments, and tying that trust to outcomes.
Benefits Snapshot
Medical, vision, and dental plans for full‑time employees
401(k) offered with a generous match
Benefits begin on first day of the month following employment
Exercise/Health Club reimbursement opportunity
Monthly dependent care reimbursement opportunity
Short Term and Long Term disability
Basic Term Life and AD&D Insurance
Generous PTO and Company Paid Holidays
EQUAL OPPORTUNITY EMPLOYER - VETERANS/DISABLED. Always be aware of Recruitment Fraud
#J-18808-Ljbffr